I can safely say that Nokia has a great support organisation compared to other players. If i drop my N900 and screen breaks, I drive 12 kilometres to a little town(population 35000) and choose which one of the two repair shops I bring it in. If I'm lucky there is no queue and I get my phone back same day, and if there is long queue I might have to wait week to get it fixed. Any spare parts would be available immediatly or at least next business day.