you have to understand nokia. phones are no longer made for end users. they're designed for people who have no education, used to be without a job for a year or two and now support their wive's income by writing 3-4 articles a month: tech journalists (or even worse: bloggers). those people will never actually use a phone, but play with it for 30minutes and then write a review that may, depending on where it's published, influence how well the product is doing on the market. because these people decided that capacitive touch is the color of the season, nokia and other manufacturers have little choice. doesn't matter what consumers say.