I will be posting on the "official" Nokia forum, and hopefully I can get a response, or maybe a contact name/person I can email in Nokia Australia...

It is truely bad if Nokia admit to it being an issue, but yet refuse or advise their regional service centers... than it is just a recipe for disaster and easiest way to piss of their customers... .(loyal or new)

bad bad bad

thanks for being the "shoulder" for me to cry on about this problem...