WHAT kind of idiots do they employ in Vodafone's office?

I got yet another reply to my emails with the Directors office just now

You can see it below a copy of the email reply I just sent them.

Note the subject I used in the email

From: ***** [mailto:my email@myemailaddress.com]
Sent: 08 September 2010 17:14
To: 'Vodafone Directors Office'
Subject: For the attention of anyone who can actually read emails properly and know the difference between an email about cancellation, and one querying out of bundle charges I.E. NOT Karen Johnson
Importance: High

The email was NOT regarding out of bundle charges
It was regarding cancelling my Vodafone contract.

It would have taken no more time to write “we will be accepting your cancellation, you will get notification by letter shortly”
Or
“We will not be accepting your cancellation, you will get notification by letter shortly”

I see this email again as a “delaying tactic” to enable the charges to be applied to my account before you tell me that you have either accepted or rejected the cancellation of the contract.

If the letter does in fact state you will not be accepting my cancellation be under no illusions, I will take this to trading standards, an official complaint to Ofcom, it and every contact I’ve had/to Vodafone will be made public by any means necessary including any media company I choose
And I will be taking legal action in the courts.

As stated in my previous email, It has now been 16 days since the first cancellation letter I sent was RECEIVED by Vodafone
to which have had no reply to whatsoever.

I gave you until Tuesday the 7th September (15 days since receipt of the cancellation notice) to respond you have not
It is now the 8th September and I am not pleased in any way whatsoever by Vodafone’s actions and I would guess that any judge will feel the same.
It does not take 16 days to say yes or no, and I should not have had to provide you with “proof” of how much you may charge me when you have the information available at your fingertips on your computer systems.




From: Vodafone Directors Office [mailto:VodafoneDirectorsOffice@gb.vodafone.co.uk]
Sent: 08 September 2010 **20 minutes ago**(inserted by me)
To: me@myemailaddress.com
Subject: Vodafone

Good Afternoon *******

Thanks for your email regarding out of bundle charges.

I can confirm that we are currently reviewing this matter and we will be back in contact with you shortly via letter.

Kind Regards

Karen Johnson
Directors Office
Vodafone Limited
Registered Office
Vodafone House, The Connection,
Newbury, Berkshire, RG14 2FN
Registered in England - 1471587