"Hi XXXXX

I sincerely apologise for all the inconvenience caused, as this is absolutely not the way Vodafone believes in serving its customers.

I have checked your account and I can see that Vodafone Mobile Internet is active on your account.

You will get 500 MB fair usage policy with Vodafone Mobile Internet.

Once you are about to exceed your usage, you will be informed in prior by text message.

Furthermore, I have checked your account and I can see that you are in an 24 months contract with us which will complete on 19/09/2012.

If you wish to cancel your contract before the contract end date then you will be charged an Early Cancellation Fees of £607.46.

To pay the early cancellation fee, you can choose any of the payments options below:

Payment by Credit/Debit card

To make a payment by credit / debit card, please call us on 191 from your Vodafone mobile phone or 08700 700 191 from a fixed phone line or +447836 191 191 whilst abroad (7 days a week between 8:00 to 22:00 hours) and select option 1 followed by the option 2. Our advisors will be happy to assist you.

Payment by cheque.

If you wish us to send a cheque, please post your cheque along with the details mentioned below:



1. Cheque payable to Vodafone Limited.



2. Write your account number and mobile number behind the cheque.



3. Send the cheque and payment slip to us in the envelope attached to the bill or else in any other envelope to the address mentioned below:



Vodafone Limited

P O Box 932

Doncaster

DN4 5XW



Once you make the payment, please get back to me with 30 days notice for the cancellation of your account.

Trust this helps.

Kind regards,




Gitesh Khoteja
Vodafone Customer Services

Thank you for being a Vodafone customer and I hope you enjoy all that Vodafone has to offer.

Vodafone has logged your email address in case it needs to contact you about other matters relating to your account. It may also be used for marketing purposes - you will soon receive an email explaining this and how you can opt out."


Just got this from vodafone they obviously did not read the email I sent them because it was the same as the one from a few pages ago