i think the problem is that this is a very good phone and comunity, but because the phone is more of a computer than a phone it does require a bit of either know how or a willingness to search the forums thourougly for similar probs before posting things saying no one will help. This is a very helpful comunity and very fair but if you have absolutely no idea what things like firmware are or give very little background on things you have done prior to it going wrong then they cannot help easily. I myself search these forums for problems i have and 99.9 percent of the time can fix, the other .1 percent of the time i need to reflash but i suspect you would not understand the process involved so would suggest a diffrent more simple device without meaning to sound mean