The site is written in, I think German? I can't really read it except for a few words kinda. I definitely cannot purchase from that site from where I live.

As far as face-to-face support, it could go either way. I was able to walk back into the Verizon store where I bought my Droid to complain about losing my first phone and instantly got a replacement, later walked back in to complain that the unit I got had a bad camera and IMMEDIATELY had it replaced. During those visits, they seemed enthusiastically able to answer plenty of questions about using it as well. I can't buy an N900 by walking into any stores around me--I've never seen one in person yet. There really is no physical presence for Nokia in North America. I'm reasonably certain that I wouldn't be able to get any kind of in-person assistance from anyone if I'd gotten an N900. I'm sure that this will be dismissed as a regional issue (by anyone in Europe) but if you're nowhere near Nokia, they might as well be non-existent since they don't appear to be trying to make themselves present in any other way (phone support is terrible, can't web-order parts/service/contracts, etc.). It's an incredible shame that such criticism is dismissed instead of considered.