I can see inertia... now. But let's go back to the DOS days. DR-DOS, PC-DOS and MS-DOS... IBM had the edge. Windows 2.0 - sucked whereas IBM OS/2 didn't. Microsoft stole their inertia via piracy, imho. They were so pirated, it became widespread.

I think that's a total different discussion.

But I can see your point and how it applies. But inertia can also be a negative or in a negative direction. And unfortunately, in North America, the inertia is a negative for Nokia due to lack of presence. That lack of presence with folks that don't want to take the time to educate themselves (read: the average consumer) will ultimately mean that they will have to work harder in this area or do like they did in Japan... just give up.

That would be the lack of inertia - I hope you don't mind my segue from your original statement by using your word.

To go backwards, Nokia's perception in the US is a mixed bag; more negative than positive as of late.