Thread: Nokia Don't Want My Money: Worst Customer Services in the World?
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nidO is offline nidO
2010-09-20 , 14:46
Posts: 278 | Thanked: 303 times | Joined on Feb 2010 @ Norwich, UK
#4
The nearest nokia service center can take your phone and give you a quote to repair it out of warranty, it shouldn't be neccesary for you to send this off anywhere (nokia themselves won't directly take out-of-warranty repairs, thats what the service centres are for).
If your nearest service centre told you you need to return it to nokia, ask to speak to someone else in the shop who has a clue.
Reference quote from Nokia UK site:

If your device is out-of-warranty or Nokia’s Limited Manufacturer’s Warranty does not apply to your device, your Nokia Authorized Service Center will provide you a quote for your approval. Repair costs may vary. If you do not approve the quote or if your device cannot be repaired, your device will, at your request and expense, be returned to you. Please note that if Nokia’s Limited Manufacturer’s Warranty would not apply, you might be charged a handling fee in addition to shipping costs.
Also, while it sucks, US-bought phones aren't covered under warranty in the EU. This is the same with practically any product, regardless of it's manufacturer. You need to return the device to the US for a warranty repair, or speak to someone more senior at nokia (they have indeed acknowledged that the usb-falling-out issue is a fault, and someone with a clue may be able to bend the rules a bit for you, but don't bank on it).
 

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