The nearest nokia service center can take your phone and give you a quote to repair it out of warranty, it shouldn't be neccesary for you to send this off anywhere (nokia themselves won't directly take out-of-warranty repairs, thats what the service centres are for). If your nearest service centre told you you need to return it to nokia, ask to speak to someone else in the shop who has a clue. Reference quote from Nokia UK site: Also, while it sucks, US-bought phones aren't covered under warranty in the EU. This is the same with practically any product, regardless of it's manufacturer. You need to return the device to the US for a warranty repair, or speak to someone more senior at nokia (they have indeed acknowledged that the usb-falling-out issue is a fault, and someone with a clue may be able to bend the rules a bit for you, but don't bank on it).