I havent seen the no sim icon yet but the isuuse you had does sound similar to mine.

oh wow, that sucks .. i'am no fan of sending it back , i breifly did read the instructions where it says to send only the phone without back cover and charger and sim and etc.. is this correct? and the explaintion how exactly should i explain it to them? and what about the pricing it says request signature/insurance/tracking and everything how much is it going to cost me?