well I filled in a repair request yesterday on the nokia uk website and it says I am still under warranty then takes you through an automated process where you put your address in etc. At the end it just says send us the device and we'll fix it then return it. It doesn't really say anywhere 'ok yeah, that particular problem is covered, that will be done free of charge'. It seems to be assuming that when they get it and examine it they will just fix whatever is wrong. Theoretically I could try hammering nails in with the screen then fill in one of those online forms. When it checks to see if I am still covered then it will say yes and I could send it in. There MUST be some sort of other check that goes on at their end. Does anybody know? I did ask the question in the description of the problem, so I don't want to send it off until they have responded and I have also started backing stuff up via bluetooth, which is about the only method I have so wont send it off until that is done.