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How do I get support!!!
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mikec
2006-01-25 , 13:53
Posts: 1,366 | Thanked: 1,185 times | Joined on Jan 2006
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My brand new 770 is not working
I called the online sales number to get an Return authorisation
She said I need to speak to a support centre partner, but did not have a number.
I scanned the website, got some numbers, most of whom did not know what a 770 was.
In the end I spoke to carphone warehouse support centre who said that as I had purchased direct from Nokia I need to speak to them. She gave me the customer helpline number.
I called them, they said that they only delt with club nokia members.
She said that the nokia online sales SHOULD BE the place to go.
I called the sales line back. She told me that I should just send them an email requesting an RMA. I have done this, but no response or ack that they have my email.
I tried to register with club nokia but that does not recognise my serial number !!
I tried to send the support line an email. But the site has gone down or the page is not there!!!
Help!!!!
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