I contacted them about the text I recived, and said I want to cancel, and the email they replied was

"Hi Jonathan,

We are launching a free service on June 1 by alerting those customers who consistently use more than their data allowance.

This alert will say we will review your spend and if you continue to use more data than your allowance consistently over the coming months, we'll contact you to have a chat about your usage and offer an alternative data plan to avoid incurring out of bundle charges.

That means you will be able to manage your usage more effectively, we’re also giving clarity to what these data rates are for out of bundle charges.

Given you are already reaching your allowance and in some cases are over, from June 1, you will start to receive an alert to say you've gone over your allowance.

We will be tracking your usage, and in the following months if your usage continues to be over your data allowance, we will contact you to discuss alternatives (including for example, upgrading to one of our mobile broadband plans) and that you could incur charges.

I appreciate you were told that you had a price plan with unlimited data allowance, what we're doing is clarifying exactly what we mean by unlimited data allowance (500 Mb). As you know we have a Fair Usage Policy and for the vast majority of customers, they do not use more than their data allowance.

Trust the above information helps."


Does this mean I cant cancel? or are they just trying to put me off trying