see this official thread at nokia site: http://discussions.europe.nokia.com/...ng/td-p/629019

certainly it looks like nokia is bluffing customer toward contacting customer care and in turn telling then is not covered under warranty.

how do you fancy contacting BBC watchdog on behalf of the community if they dont fix yours due to this nokia design fault?
http://www.bbc.co.uk/blogs/watchdog/...ngerous_goods/

I wonder what kind of quality test have been done before the usb snaps off, nokia should be able to provide these figures, and are all devices produced to same standard?