I am really fed up with Voda just giving me the run around this is the email they sent me.
Hi Philip,

I completely understand your frustration in not having your query dealt with in a more efficient manner


I apologise for all the inconvenience caused and I am happy to help you.

Phlip, I confirm that your price plan is 700 minutes + 250 texts + Vodafone passport + Vodafone Mobile Internet @ £38.30 excluding vat.

If you have any proof that we have offered you Unlimited Internet on you account, please get back to me and I'll be happy to update it on our system.

Philip, to take your number to a new provider you need a PAC (Port Authorisation Code).

We will attempt to contact you within the next 48 working hours to give you your PAC code and go over the final details of your account. The number we will call from will be 08080 024636, please save this in your phone contacts so you know it is Vodafone calling.

Your 12 month commitment period has started from 4th January 2010 and will be complete on 3rd of January 2011. To cancel your account before your commitment completion date and transfer it to another service provider, there will be an early cancellation charge and this will appear on your final bill. Your early cancellation charge as of today is £108.84.

In the meantime I’ve arranged this to be sent to you, which you will receive within 48 working hours. When you receive it, all you need to do is advise your new Service Provider of the PAC.

They’ll then process your request and provide you with a date your number will be transferred. This is called a port date.

As soon as your number ports to your new Service Provider your account with Vodafone will cease. You will receive final bill once the number is ported. You will be required to pay line rental and call charges up to this date.

Please note that if your PAC code is not used your Vodafone account will remain active until you instruct us further. The PAC is valid for 30 days from the date of issue.

I trust this helps.

Kind regards,







Sanmita Mule
Vodafone Customer Services