I also had a long and turbulent experience with Nokia Care. Believe me! You don't want to know the details. I truly lost my rag with them many times. (Your call is very important to us....) It's been now 2 months since resolution but I still get phone calls from a Nokia premium line asking me to phone them back because they need to complete a report or fill in a form! That after I've called/emailed many of them with minute details of the case in a programmatically, step-by-step way! When will they stop chasing ghosts! When will they stop stalking me!