Hello, I too have been waiting for my dang replacement since Sept. 21 (sent it in Sept. 14) - I keep calling, I am sure they hate me by now but they NEVER give me a straight answer. I have called about every Friday asking about the status because you would think they would have a better clue than the website, but no- they don't and they can never transfer to someone that can give me a straight answer. So I have been without a phone for about a month, and I was considering buying the new N8- I called to see if they could give me some kind of discount for all the inconvenience, but of COURSE not, they told me they could only give me a discount on the n97 (which to me is not any better than the 95- which I have as well) and I don't want a N97. So angry- sorry for venting. Have you received yours yet?