That is not good... I know it works in some scenario because I use it all the time... Also, this is the first time I hear about it. Can you try two things for me? 1. start the call from the online account window 2. on the online account window try to start a call with a phone number.... you don't need to complete the call ...you can call your own phone number... just want to know if it will work when calling a phone number. Thanks