... except when it doesn't. A coworker spent half an hour today trying to set up the printer in her brand new MB pro; it used to "just work" until a minor modification in our wireless network, and then it just stopped working and just wouldn't work no matter what she tried. In comparison, all the PCs that had initially required brief manual setup continued to work seamlessly in the new environment, because they were not auto-configured but set up with some thought in mind. This is just a tiny example -- I have tons of similar ones from everyday interactions. The general rule is that Apple's products often "just don't work" either due to lower competence of the users (that's why they bought Apple in the first place, to not have to learn), or because of counterintuitive software restrictions. But then there is always some geek around to help, and if not then there's Genius bars and whatnot...

And then the reality distortion field sets in -- and everything suddenly "just works" again.