I've a feeling that Nokia doesn't support products because its been launched the team is effectively disbanded and pulled onto new products. - Nokia as a company is full (I mean completely choked) of management, and engineers are not as well paid as other companies. The only way to make a name for yourself as an employee is to try and get onto a new upcoming project and make a success of it. If you're lucky it'll sell well - kudos is given and your salary may start to spiral upwards.

This leads to this crazy situation of factions within nokia fighting each other and launching products that I feel should really have been drowned at birth (N96, N97, the multitude of copy S40 products which deliver absolutely jack over other similar products).
Nokia really is a democracy when it needs to be more like Apple - i.e. lead by a top engineer who is absolutely the top dog and who demands perfection. ie. a dictatorship.
I'm not really sure that this new dude Elop is that kinda of guy.. I've seen very little of him.