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Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
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okitoki
2010-11-01 , 01:55
Posts: 8 | Thanked: 4 times | Joined on Aug 2010
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1849
Well, thought I give everyone a quick update on my broken USB warranty issue.
After being rejected by the Australia Morley Nokia care center for "Physical damage" even though Nokia worldwide admitted that it is a known fault.
I raised a few noise and post on the Nokia forum with how I was treated by their service center.
Not long after that, I was contacted by their customer service people, even someone from their call center rang me up, they asked me to send the phone in by mail, and replaced it with a new phone.
When I picked up the phone from the care center, the customer service girl was a little "sheepish" blaming on head office not communicating to them on these issue... yeah right...
So if you have a broken or loose USB connector... bring it to Nokia and get them to fix it... if they dont, then give their customer service hell, and dont give up... and dont try to fix it yourself as it would just give them more reason to reject your warranty.
Good luck
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