I too have a Nokia N900 and when I tried to get it repaired under Warranty for the damn USB slot broke off (with little force might I add) this is the response I received:

From: canada.customercare@nokia.com
Sent: November 6, 2010 5:34:32 AM
To: privateemail


Hi Seth,


Thank you for emailing the Nokia Care Contact Center.

In response to your repair request, we would like to inform you that a check on your phone's IMEI number (###############) shows that your Nokia N900 device was designed for a different region/market.

In line with this, we would like to inform you that you can make use of the warranty for as long as the repair is done in the country of purchase. Nokia does not have an International Warranty. Nokia provides a 12-month warranty to all Nokia devices but is valid only in the country of purchase. Therefore, any repairs, replacements or servicing done on the phone outside of the country of purchase are not eligible for a warranty assessment.

Please note also that our authorized repair center in Canada can only repair Nokia products that was designed for use and purchased in our authorized store in Canada. Our authorized Nokia repair center does not have the capability to repair devices that were manufactured for use outside the Canadian market. This is due to the technical specifications within the device itself and parts availability. As a result, your device would need to be returned to the original point of purchase for repair options.

If you purchased the device in the US and you determine that your device came with a US warranty, please contact the Nokia Care Contact Center at 1-888-NOKIA-2U (1-888-665-4228) for detailed repair instructions. Please include the following when sending your device in for repair:

1. A copy of your proof of purchase that confirms the device was purchased in the United States.
2. A copy of the in box US warranty documentation.

However, please be sure to have a US address where your phone can be sent after repair because Nokia only delivers in the continental United States. We are unable to deliver to PO Box addresses, hotels, hostels, prisons or army barracks outside the United States. If you have a relative or a friend living in the US, it would be best to have their address as your valid return address then have your relative or friend send the phone back to you.

If you have any additional questions, please do not hesitate to contact us again. To ensure proper handling of your case, kindly continue using the current subject line.

You may check out all the phones and accessories at www.nokia.ca. For further inquiries, please call us at 1-888-226-6542 and we will definitely be of assistance in finding the product for you.

Thank you for your e-mail.


Kind regards,

Andy I.
E-mail Specialist
Nokia Inc.

I've sent them the email posted here by arifsaha to see what they'd say. I am eagerly waiting for a response. I've archived all emails so they can't use the excuse of the phone coming out of warranty while trying to get them to do the repairs before it expires.