Thread: Nokia won't repair my US N900 because I live in Canada [OK, eventually they did]
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wjbaird is offline wjbaird
2010-11-09 , 02:01
Posts: 17 | Thanked: 14 times | Joined on Jan 2010
#80
Originally Posted by JohnoDotCa View Post
It's that hard to understand? Nokia USA and Nokia Canada are seperate companies selling the same brand. If you buy a phone from Nokia USA, why would Nokia Canada be responsible for the warranty of another company's product that they have chosen not to distribute?
I don't think that's the case - I strongly suspect that Nokia USA and Nokia Canada are subsidiaries of the same company. I think the situation is more akin to going down to futureshop and buying an LG TV, and then when it fails having LG Canada say "oh, that was made by LG Korea and wasn't intended for sale in Canada. Too bad!"

Originally Posted by JohnoDotCa View Post
Two months after I purchased my phone from Newegg.ca, I needed to get my phone warranteed. I didn't buy the extended warranty from Newegg. I called them, told them that I was having trouble getting Nokia to honor the MANUFACTURER's warranty as they (Newegg.ca) sold me a US product in Canada without first disclosing that the manufacturer's warranty wouldn't be valid in Canada. They took care of it for me by routing my USA warranty claim through the states.
My fingers are crossed, I just kicked off what I think is the same process with newegg...

However, I don't think it's reasonable - if newegg can negotiate with Nokia USA, I think it'd only make sense for Nokia Canada to do the same thing...