I have a Nokia N900 and when I tried to get it repaired under Warranty for the damn USB slot broke off (with little force might I add).

At the end of constantly mailing back and forth being told they will not help me because I am in Canada, I requested to be transferred to a manager or supervisor; someone who could possibly make an administrative decision instead of citing company policies, I got called a couple times by their "officers" only to be told the same things written in the emails. It is "against" their company policy and "impossible" for them to take care of a Canadian customer with a US product. I asked the last individual named Ann in the service department (reference number 1-11256037045) to transfer me to her supervisor and she told me that she was the highest possible contact that I could reach. during the time-wasting phone call I learned that the only possible way to reach any management in USA or Canada was to write and mail a letter to their headquarters. All of this for a damn design flaw guaranteed by warranty. I may as well just have it sent in via someone I know who travels down to the states all the time and get it repaired or just have it repaired locally at a cell phone repair shop knowing the horror stories of those who tried to go through with the repair process.

At the end of the day I refuse to do business with Nokia again. What a horrible company with their disgusting business practices, outsourced/useless customer service/repair centres, and overall a headache and a half.