I once had a job for a software company, where the owner would think of software ideas, and we would produce software.

"I want a piece of software that automatically emails an email when XXX happens in [some other piece of software the company had]"

I would make a piece of software exactly as he described it, and my response would be "That is not what I asked for. it's difficult to use, and just doesn't work".

... ? I was confused. I did exactly what he had asked for, and he never gave me suggestions on interface or ease of use. but I took his constructive critisism and tried again.

"What's wrong with the layout? it's completely different than the previous version and even more difficult to use. you should know what I want in this software".

I tried a third and final time.

"Why are you showing me this? This is not what I was asking for" .

at which point I found another job and quit 2 weeks later.

The point is, if you allege people do not produce what you want, are you sure you are SPECIFICALLY asking for it? Software Developers are 1/0 true/false yes/no people. My wife gets mad at me because she tells me to take out the trash, and I don't put a new trash bag in the can. SHE NEVER ASKS ME TO DO THAT!! she only asks me to take out the trash!!!

just something to think about I guess as opposed to saying "it sucks" or "make it look like symbian's"