>>then the only excuse a 'normal' user has for saying that it requires too much work/ is not user friendly i can think of is that they're lazy or they just don't care about extra functionality.<<

All things are relative. Some people like to hack, some don't. I like it, but not too much. BTW I am probably the only person in my work place (a university division with hundreds of staff) that tries to use a N900 (I also have N770, N800, N810, TC1100, Q1UP, HP200, Psion3, etc). If I am lazy, I guess all those non-N900 people in the world are even lazier. Try tell it to the users who made Apple such a commercial success that your (and my) Nokia can only envy.