Wanna hear something funny?
I had a problem setting up Email retrieval on my Nokia N900.
I found a solution in a week or so, though.

But, on August 18, 2010 I sent a message to Nokia (USA), asking for help and/or direction.

Today (November 30, 2010 - three months later) I received the following reply:

Thank you for your reply.
We do apologize for the inconvenience that this matter may have caused you. In response to your e-mail, we would like to verify if you still need further assistance regarding this matter. If so, please be advised that we will escalate your concern to our relevant Department so they can address it accurately. We look forward to your response.
If you have any additional questions, please do not hesitate to contact us again. To ensure proper handling of your case, kindly continue using the current subject line.

To paraphrase the reply I received:
Sorry you’re having a problem. If you’re still having this problem now (three months later) let us know, and we’ll push it up the line to see if someone has an answer.

How do you like them apples for a prompt response and a helpful answer?

And here I thought that some other companies had helpdesks that were useless . . .

Christmas Blessings to all!