Here's another example, the N900 didn't support service codes when the phone first released. This was basic phone functionality available on hundreds of millions of basic cellphones (not even counting feature phones). Yet the N900 didn't have it. We knew it was Beta. Should we have expected that Nokia not fix that?

For that matter, what was the point of PR 1.1, 1.2 and 1.3? I mean when it released, it had EVERYTHING it claimed to have. By your logic they had no reason to do any work, by your logic they should have said, "the phone is now available, community you get to work, we're done! I never promised anything more"

Of course, that logic is wrong. It IS reasonable to expect Nokia to finish what they started.

I hate pulling out the iPhone example but people get all bent out of shape. The original iPhone ran the original iOS all the way up to 3.x. How many years was that? Is the most successful high-end smartphone platform has it all wrong? With the success of the iPhone (people literally hurting themselves to upgrade) they could have said, you know what, let's milk it. It's been out for a year, make them buy a new phone. Yet, they didn't and instead, kept upgrading their customers.

Now, if anyone could force consumers to upgrade, it's Apple. They have that type of lock on their users. Yet, they didn't. You can talk trash about Apple all day long about multitasking this and copy / paste that, but their attitude of "customer is #1" is evident in their support policy and what does Nokia do? They should be the ones to really reach out to high-end smartphone users and really try to make them happy, but apparently lots of you are happy with the Nokia attitude of "hey, let's screw them after 1 year, I mean, it's their fault they bought this, we did them a favor letting them give money to us."

What people don't get anymore is that consumers today flip phones in just a few short months and in the same vein they are even more demanding than ever.