Hi.. my friend just called and told me that she is able to view the images/photos/videos/audio files on the phone now.. maybe it was the tracker-processes -r taking effect after some time.. i have no idea how... but its working.. Thanks alot Thumbs for all your help.. @bigears5000 .. no she did not install anything recently.. but i guess the tracker-processes -r worked.. thanks j.s and everyone.. hopefully this post will help someone in the future if they have the same problem.. thanks again..