It's refreshing to see a CEO that will actually admit this... especially after the incredibly appalling behavior of the previous CEO. I'm glad to see he recognizes that they're standing on what might, right now, be a large platform but that it's quickly falling from under their feet. The previous administration in this company recognized their tall stature but failed to listen to their own engineers and customers that were hopping and pointing and shouting, "LOOK OUT! YOU'RE FALLING!" TMO is a pretty good mirror to the state of affairs. It went from a Tablet site with an active, productive community and a shared interest... to a confused site that can't even decide whether it's a tablet or a phone website (with plenty of new phone people coming in and upset with the experience) and a loud minority of people who hate those people that criticize and point out how the platform is failing and how it could be improved, instead of listening.

So far, he's impressed me. Now let's see if he'll improve the customer service experience and provide the kind of platform people can be happy with and hopefully without ruining the openness that their core Maemo/MeeGo fanboi's want, too. (i.e. be better than their competitors, instead of another me-too!)

Yes, except that it wasn't. Does that make you cry or something? You seem very upset by this. Do you want to talk about it?

But I thought Maemo and MeeGo were open-source? What happened to all that future-proof talk from Nokia? Oh right--Nokia has pooped all over their own brand REPEATELY.

Maemo was actually OPEN CORE and the failure of Nokia is like slapping handcuffs on the open-source crowd. Nice job there--that makes people like Nokia more, right? Credit to Google and Apple for at least not overselling their openness. Credit to Google for actually BEING more open-sourced than Nokia, even.

I still hold hope for MeeGo, but it seems as if Nokia has made half-hearted (or less) efforts at developing MeeGo. With their HARDWARE customer support issues, I'm not sure that their brand of hardware is where I would want to go with MeeGo anyway

Any hardware issues people had were met with frustrating and insulting customer support from Nokia with no localized facilities in the places the devices were being sold. Without a face-to-face encounter for support, Nokia presented customers with a faceless, hopeless corporate experience where you're given a discount on a FAR higher MSRP price--in my case, every time it was ALWAYS a discounted price far higher than what I'd originally paid. What's that all about? I wasn't the only one to experience that on a routine basis, from what I'd read.

The old Internet Tablet Crowd has mostly disappeared from this website. It's only fitting, really. We've lost a lot of smart, talented and motivated people because Nokia taught them the value of distrust in a brand. Good job. Great job, really.

I hope this new guy has genuinely learned from the company's mistakes and has the intention to repair the gaping wounds left by his predecessors.