So a year after I bought my N900 the battery stopped charging, which is no big deal since I was well within the 2 year warranty.

I went to the local Nokia "Care" Point here in Aachen (Germany), which is SELTIX, and claimed warranty, no problems

Today I got a SMS telling me that my device ready to be picked up. I ran to the SELTIX shop and happily(as in stupid) gave my signature.

Back at home I looked at screen, which was without visible scratches: 1 long and 4 short scratches, 3 of the 4 short ones are deep. The mainboard was replaced, so it must have happened during this task.

So I went back and complained. The answer: you shouldn't have given your signature without looking at device.

Thanks Mr. Care Point douche, I know that. But what is the point of having a guy looking after the details rather than doing it myself if he doesn't? Isn't that what "care" and "support" is about?

Well, one can say that I screwed it up. But I feel pretty much screwed by Nokia and that won't happen again since I won't buy any device from the company any time soon.

Thank you Nokia, thank you very much.