Nokia had never listen to consumer point of view or what consumers want in their device. Nokia always a self stimulated company, and never care about the customers.

If only they will listen and add what consumers really wanted into their device then they wouldn't fail like now. Look at Apple, they did their research and trails for better result, look at Android providing what customers really wanted, and soon will be WebOS. The company that drives along with the consumer's needs and request will live on to see some success.