Thread: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
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Rob1n is offline Rob1n
2011-03-07 , 10:32
Posts: 3,617 | Thanked: 2,412 times | Joined on Nov 2009 @ Cambridge, UK
#2030
Originally Posted by EmmaGx View Post
... this is a problem with the phone right? ... and not just bad luck that both chargers died on the same day?
Could be either, but it would be quite a coincidence for both to fail at once. From your descriptions, it definitely sounds like a problem with the phone though.

Originally Posted by EmmaGx View Post
... is there anythng I need to know to persuade Nokia to fix this problem for me? ... (I'm in the UK)
Just don't take "no" for an answer. They know it's a problem and they've accepted that it's a warranty issue, but some of the support staff still try to insist that it's caused by user error.

Originally Posted by EmmaGx View Post
... are Nokia going to wipe all my data ... and do I need to do anything special other than back up to my computer to put everything back?
If the port hasn't actually come out yet then they may just do a repair, in which case the data would probably be okay. Otherwise they'll be doing a swap of the main board or a swap for a new/reconditioned phone, either of which will mean all your data is gone.

Originally Posted by EmmaGx View Post
... any ideas where I put my mobile phone insurance info?
'fraid not, but as you're in the UK then the N900 is definitely still within warranty (2 years in the EU), so there should be no need to involve any insurance.
 

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