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Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
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bb2_n900
2011-03-10 , 22:05
Posts: 7 | Thanked: 0 times | Joined on Oct 2010
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My first N900 had a camera issue, it suddenly stopped working. So I have sent my phone to Nokia, and they replaced my phone with a new one. After few months, the replaced NOKIA N900 fails again! The mini usb-port is fallen apart. Hoping for a replacement, atleast for a repair, I called Nokia, asked is my phone still warranty, can I get it repaired or sth...? They answered me Yes, it is still under warranty just send us your phone, we will have a look... So I have sent them my phone last week's monday and I still didn't get a respond from them, no emails, mails or calls, nothing. Today, actually just now, I called them and I'm really surprised how Nokia really CARES! The answer was "Your phone is no more under warranty, we still waiting for proof of purchase ...." I never got a email or call telling me to send the invoice. I got it as a present I never had the invoice, so I ask " what if I can't send the proof of purchase?" they say they will send me back my unrepaired piece of s.... and somebody will call me today...
Enough with Nokia! I'm switching to Iphone, Samsung or some HTC
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