Just one more thing - could you please :

1. execute step 1 and 2 from previous instructions
2. open terminal and write:
lshal > lshal.log.noem

3. execute steps 4,5,6 from previous instructions
4. repeat step 2, but instead of typing .noem type .em at the end of the filename

5. now you should have 2 files in /home/user directory

lshal.noem
lshal.em

6. find a way to put them in a .zip archive
7. attach zip file here