I purchased the Nokia N900 from Dell back in September 2010. Around the end of November the keypad started rubbing off. I called Dell and Dell said I needed to call Nokia. I called Nokia and they told me to send it in for repair. Before I could send it in I had to purchase a new phone and with the holidays I finally sent it in on January 22. For three weeks Nokia said they were working on the repair. I called and e-mailed several times but the repair was still in the process.

Finally, Nokia shipped it back without reparing it. I called Nokia and they told me it was a cosmetic problem that is not covered under warranty. I asked to speak to a supervisor. Finally the supervisor, Michael, called me back. He basically said the same thing. Sorry not covered. It's cosmetic. I asked to speak to his supervisor. He said he is the only supervisor that I can talk to. He said it doesn't matter if I call corporate in New York that everybody is going to tell me the same thing. .

How could this be? I paid over $400. for a phone that after 2 months I can't see the letters. It's like a keyboard without any markings. The space, t m,n,c,w,a,h s,d and arrow are rubbed off. I love the phone but it is incredibly frustrating.