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mced is offline mced
2016-01-09 , 07:52
Posts: 115 | Thanked: 185 times | Joined on Apr 2011 @ Spain
#21
Jolla care:

(...)

Thank you for your clear description of the fault as well as steps you tried to fix your device. Based on your findings I would find it very likely, that either the SIM-card reader is faulty, or then the devices antennae for detecting cellular networks are for some reason dysfunctional.

For this reason I would suggest you send in your phone for repair (...)
I'll keep reporting. My handset is still under warranty, so shipping costs are covered by Jolla Inc.

By the way, I just noticed we're at the Sailfish subforum and not the Jolla one... I'm not sure if I must keep talking here about this stuff.
 

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mced's Avatar
mced is offline mced
2016-02-06 , 08:09
Posts: 115 | Thanked: 185 times | Joined on Apr 2011 @ Spain
#22
RMA tracking:
Jan 7: E-mail sent to Jolla Care through https://jolla.zendesk.com/hc/en-us/requests/new
Jan 8: Jolla response: I must send my handset to Finland for repair. They ask me for personal data.

Meanwhile, I try to find another phone for daily use.

Jan 19: Data sent to Jolla. They give me a PDF "air way bill" which I must print out and attach to the package.
Jan 20: Package delivered at my FedEx nearest office.
Jan 26: My Jolla is "back" in Finland.
Jan 27: Jolla Care gives me a link, http://www.kirjaahuolto.fi/huollontila/haku.php , to track the progress of the repair.
Feb 2: "Tracking link" says mainboard has been changed.
Feb 3: Jolla packaged and returning Spain, delivery scheduled at Feb 10.
 

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broken, jolla, ofono, sim card, telephony

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