Hi all,

I've just setup an email account via the wizard on a new N800

I'm now getting a SMTP error when trying to send an email out, however I can receive emails no problem.

Can anyone help me to get into the email account via the control panel to re-configure it as this account does not feature on the accounts list.

I've since set up a g mail account and this does feature on the list so I guess I must be looking in the right place?

The email account that I can't see is a btinternet.com email address.

I know it exists somewhere on the system as the properties did appear once on my screen following another failed attempt to send an email and I was able to alter the properties but to no avail

If only I could get back in I'm sure I could play about and sort it out !!

BTW great forum, and I hope I'll be able to contribute at a later stage once I find my way around

Thanks
Steve

to edit your email acct. go to email inbox .click on email (top left corner)/accounts/manage. now you can edit.. the accounts in controll panel are im accts. as for your smtp settings i cant help you there i use g mail,but your half way there.

Hi jortiz,

Thanks for the tip.

I've now experimented with various settings/outgoing host names ect, I still can't send out mail on my BT Yahoo account - just getting the error "SMTP authentication failed"

Any one else on a BT account having this problem?

Steve

ok make sure you have enabled pop3 in your email account .and on your n800 in managing email make sure that  use connection specific smtp servers  is UNCHECKED!!!good luck.

Don't know if this will help, but I had an similar problem when trying to send email using a network different than my home ISP (and email account holder). (Note: I received mail on the secondary ISP with no problem.) Currently, when I'm connected to the secondary ISP and trying to email, I change my outgoing smtp to that of the secondary ISP server. There could have additional changes to my email account setup (as indicated by jortiz), but I don't recall. Sorry. Try googling for more info.

Good luck!

Hi Steve63,

Sounds like you have to configure authentication (error "SMTP authentication failed").
I don's have my n800 with my now so I can't give you exect walkthru, but check your email-account information on PC (where sending mail is working) especially authentication settings (SSL, port 465 etc.) and copy those to n800's email settings - additional settings or something (I'm using Finnish interface)...

Good luck!

Hi all,

Thanks for the help, nothing else has worked for me since (even replicating outlook as kris suggested) - after several calls to BT support they told me they didn't support the operating system so I gave up

I've now switched to gmail - what a revelation

Thanks again,
Steve.

Bump!

I was having the same problem with sending working at home but not through other connection points (notably through the phone).

I resolved this by configuring the send email account to use different smtp servers based on connection which is a choice on the third account configuration screen on the N800. Worked great for me on an ex-cingular account (now att) using the smtp address cwmx.com. I configured the smtp server to not need authentication.

My email account is through the ISP I use at home so that works fine with the smtp server associated with that account. I have not tried it with random wireless connections.

Fred