Hello all,

I've just ordered a Nokia 770, and received a particularly weird e-mail, claiming to be from Nokia (but from the address nokia@europe.pfsweb.com) asking for my details of the issuing bank of my credit card, claiming my order "is on stand-by for system validation control"!

Personally I think this is a bit of a liberty and sounds like someone trying to rip me off. Does this normally happen? Why do they need to know?

Cheers,
Rikki

Phishing spam, pure and simple...

Thanks for the quick reply!

Hmm, a bit worrying as it had order number, address details etc. in it... I'd best re-check my PC for spyware

I wonder if those bits were sent plain text, and just the CC details were secure. I don't remember...

So, no-one else received an e-mail like this when ordering?

Cheers,
Rikki

Very strange. I would call Nokia customer service if I were you...

I'd call Nokia customer service as well, but when I ordered my 770, (mid Nov '05,) I got an email about 3 weeks later stating:

While the mail was from:


order-status@NokiaUSA.com


It went through servers including:


exfe1.pfsweb.com


So, it's entirely possible (very likely) that this is legitimate.

Also, a quick Google indicates that:


PFSweb, Inc. provides global outsourcing solutions to many of the world's leading brands. PFSweb offers complete BPO solutions as well as single Outsourcing ...


As well as:


PFSweb is the outsourcing partner supporting global brands like IBM, HP, Nokia, Raytheon Aircraft Company, CHiA'SSO, Smithsonian Business Ventures, Xerox, ...



Not to say that these web sites couldn't be phishing sites, but when combined with my previous experience, it would be unlikely.

I'd still call Nokia cusstomer service (get the phone number from the site you placed your order on).

Etaoin

Thanks for your feedback. Seems like it may be legit, I'm just upset the ordering system is so shoddy! Especially as delivery is a shocking 7 pounds!

Also, doesn't it make you sick when people demand that you reply within a certain amount of time otherwise they'll assume you're not interested anymore? As if you would go to the effort of ordering or contacting them if you weren't interested! Why should we live by their agenda?

I'm so anxious to get my hands on this gadget!

Cheers,
Rikki

I'm not saying that they don't outsource to PFSweb, but from what I saw doing some basic looking network wise, NokiaUSA (at least, I didn't try europe) is connected directly through Alternet, and has their own ip space, which they control, issued by RIPE.

I'd be leary, and call customer service. Might want to ask them about that company too.

Please post a follow up so the rest of us know what's the deal with that company and it's claims to be in bed with nokia.

I sure will do.

I replied to them twice on Friday after I received the e-mail to ask them to explain theirselves (but giving them no information, other than an indication of the fact that I had received their mail), but they did not reply. I will see if they get back to me on Monday and will call the customer services number on the Nokia site to see what they have to say for themselves.

I will let you all know how I get on

Cheers,
Rikki

I called Nokia's UK customer services line this morning, but none of the options even vaugely related to online orders. I went through to Accessories Sales (as the Nokia forums describe the itT as an accessory I think) but they refused any knowledge of Nokia 770, as "we only do accessories". They suggested e-mailing through the website.

I e-mailed, but have received no response. My previous attempts at e-mailing Nokia customer services show that they are dreadful at replying to the e-mails at all, except on odd occasions where they will reply within an hour or so. I guess it is fluke as to whether you get through to the one person who can be bothered to answer.

Why aren't these available at other online stores? At least Amazon and the like are competent at selling things on the web.

Nokia are beginning to annoy me now...

Rikki

Ok, after some angry e-mails, I finally received a reply. However, the reply was partly satisfactory, and partly not. The good news is that they released my order for shipping, and I have now received it.

Unfortunately, I could not draw a proper response as to why they needed the information. All I could get was that they have had a lot of fraud problems in the past, so are looking for better ways of requesting this bank information. Whether the bank information is to protect against fraud, or fraud has occured because they ask for this information inscurely (over e-mail), I could not ascertain. Apparently my e-mail was being forwarded to their supervisors to help improve their customer services.

Anyway, if anyone else comes up against this problem and are upset waiting for a reply e-mail and wants to phone them, PM me as I have a number now...

Cheers,
Rikki