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toki is offline toki
2010-09-02 , 08:19
Posts: 188 | Thanked: 74 times | Joined on May 2010
#1
hi i wasnt sure where to post this
iv had my n900 for 8months or so.. and have been using the email on it for a while and everything was fine
but only today has it come up with an error message when i send emails.. the error says that i need to check my SMTP server and whether i have access to the SMTP

iv attempted to look around to see how to fix it.. no success

from what i can tell.. im still able to receive emails however i am now unable to send emails..

how can i fix this?


the error message is:
SMTP authentication failed. Check user name and password or that you have access to smtp.live.com

iv checked username and password already
and no idea about the smtp.live.com
Last edited by toki; 2010-09-02 at 08:26.
 
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dchky is offline dchky
2010-09-02 , 08:54
Posts: 549 | Thanked: 299 times | Joined on Jun 2010 @ Australian in the Philippines
#2
If it was working previously and you've made no configuration changes, then that error message is a result of a few possibilities.

Most probably a configuration change on the remote mail server.

Maybe your ISP is blocking the ports you use to access or send email - particularly 25.

This is hotmail right?

Code:
* POP server: pop3.live.com (Port 995)
* POP SSL required? Yes
* User name: Your Windows Live ID, for example yourname@hotmail.com
* Password: The password you usually use to sign in to Hotmail or Windows Live
* SMTP server: smtp.live.com (Port 25)
* Authentication required? Yes (this matches your POP username and password)
* TLS/SSL required? Yes
 
toki is offline toki
2010-09-02 , 09:26
Posts: 188 | Thanked: 74 times | Joined on May 2010
#3
yup its for hotmail

iv checked and everything is the same

these are my settings:

account title: hotmail
leave messages on server: unticked
username: i have entered my log in details
incoming server: pop3.live.com
secure authentication: ticked
secure connection: ssl (pop3s)
port 995
outgoing server: smtp.live.com
secure connection: login
username: my details
secure connection: Normal (tls)
port:587
user connection-specific smtp server: unticked


iv asked my brother.. he says there could be a possibility that its on hotmails smtp server and not my actual settings on the phone..?
 
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dchky is offline dchky
2010-09-02 , 10:21
Posts: 549 | Thanked: 299 times | Joined on Jun 2010 @ Australian in the Philippines
#4
outgoing server: smtp.live.com - this is on port 25.

It sounds like maybe your ISP could have recently filtered this to prevent spam.

If I might suggest you give them a call and ask if they are blocking port 25 to hotmail? Most are pretty reasonable and will make a hole for you : )

An easy way to test this though is to open up a terminal and type

telnet smtp.live.com 25

If you get something that looks like the following, then it's definitely not your ISP:

Code:
root@neptune:~# telnet smtp.live.com 25
Trying 65.55.162.200...
Connected to smtp.hot.glbdns.microsoft.com.
Escape character is '^]'.
220 BLU0-SMTP206.phx.gbl Microsoft ESMTP MAIL Service, Version: 6.0.3790.4675 ready at  Thu, 2 Sep 2010 03:22:15 -0700
If it just hangs at "Trying" then your ISP has cut you off.
Last edited by dchky; 2010-09-02 at 10:25.
 

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