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zoolkhan is offline zoolkhan
2011-10-18 , 15:56
Posts: 29 | Thanked: 18 times | Joined on Oct 2011 @ finland
#191
Originally Posted by VDVsx View Post
Hello,

now that the N9 is shipping, in the good open source spirit, we are looking for constructive feedback on the email and mail for exchange clients, please post here any problems, annoying behavior or suggestions that you might have.
feature requests:

a) pinch and zoom must be enriched by text-reflow (word wrap)
that would instantly double the value of pinch'n zooming.

b) longer timeperiods for the lock code to appear; make it match
the symbian counterparts where it goes up to one hour.
(10 mins max is ridiculously annoying, i wonder how many car accident happened due to this since selling start of the n9 :-)

c) make it an option to get only updates concerning certain exchang/imap folders (i.e. only for the "favorite folders")
(announced by sound and message on unlock/homescreen)

Aside from that:

kudos for implemention "favorite" folders and multiple exchange mailbox support. (weakest points on symbian phones)

also, the IMAP implementation seem to me excellent.

also the seamless integration into the ui is just brilliant.
 

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Smaggen is offline Smaggen
2011-10-18 , 17:10
Posts: 5 | Thanked: 2 times | Joined on Oct 2011
#192
Sergey, my company seems to be using exchange server 2007 SP 2. I have the same issue as many others with the initial sync that works but I get the red arrow the syncs after that. Can it be the same issue?

I will try to get some useful logs out of my N9 but I haven't quite got the hang of it yet

Thanks!

/S
 

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Manatus is offline Manatus
2011-10-18 , 19:10
Posts: 334 | Thanked: 616 times | Joined on Sep 2010
#193
The logs I promised from yesterday (attached). 60003 is not necessarily only problem, as logs I got today don't have these anymore, yet it still fails. I haven't checked them through yet properly.

Have to sort out any possible sensitive information, so it takes time.



Edit: Update couple of minutes later: It looks like the account configuration has started to fail on N9, at least looking at msgindexer log I got today.

[1689] lokakuuta 18 21:35:36 [Debug] Watcher : ActionId: 8074538516487 statusErrorCodeChanged: "The configuration needed for the requested action is invalid."
[1689] lokakuuta 18 21:35:36 [Debug] Watcher : ActionId: 8074538516487 statusChanged: "The configuration needed for the requested action is invalid." for account 2 , folder 0 , message 0 , text ' "Unable to use account due to invalid configuration." '
[1689] lokakuuta 18 21:35:36 [Debug] Watcher : ActionId: 8074538516487 activityChanged: "The action has failed."

I'll recreate account from scratch tomorrow, and try to get as clean log as possible from the first two syncs.
Attached Files
File Type: zip n9_mfe_logs_manatus_set1.zip (12.1 KB, 88 views)
Last edited by Manatus; 2011-10-18 at 19:26.
 

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hotnikkelz is offline hotnikkelz
2011-10-18 , 19:28
Posts: 241 | Thanked: 324 times | Joined on Dec 2010
#194
Threaded messaging please
threaded messaging please
 
Manatus is offline Manatus
2011-10-18 , 21:53
Posts: 334 | Thanked: 616 times | Joined on Sep 2010
#195
Originally Posted by hotnikkelz View Post
Threaded messaging please
threaded messaging please
Sorry. Will do so in the future.
 

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Manatus is offline Manatus
2011-10-18 , 22:14
Posts: 334 | Thanked: 616 times | Joined on Sep 2010
#196
Originally Posted by Manatus View Post
The logs I promised from yesterday (attached). 60003 is not necessarily only problem, as logs I got today don't have these anymore, yet it still fails. I haven't checked them through yet properly.

Have to sort out any possible sensitive information, so it takes time.



Edit: Update couple of minutes later: It looks like the account configuration has started to fail on N9, at least looking at msgindexer log I got today.

[1689] lokakuuta 18 21:35:36 [Debug] Watcher : ActionId: 8074538516487 statusErrorCodeChanged: "The configuration needed for the requested action is invalid."
[1689] lokakuuta 18 21:35:36 [Debug] Watcher : ActionId: 8074538516487 statusChanged: "The configuration needed for the requested action is invalid." for account 2 , folder 0 , message 0 , text ' "Unable to use account due to invalid configuration." '
[1689] lokakuuta 18 21:35:36 [Debug] Watcher : ActionId: 8074538516487 activityChanged: "The action has failed."

I'll recreate account from scratch tomorrow, and try to get as clean log as possible from the first two syncs.
I made new logs with brand new account in Exchange to sort out any possibilities with known problem causing things in Exchange, such as slightly broken calendar items. I will put them here tomorrow, but in short, the errors mentioned above quote edit part happened with new account too, but not much else than some problems about calendar notebook name having not name.

My guess is that there might be a problem in account database used in N9. Account id seems to keep growing even when I removed previous Exchange and IMAP account(s) from the device. This might also have something to do with problems people have had with Nokia accounts. The number of latest test account on my device was 6, and I only have Nokia and Skype accounts on top of that, and the number has got higher in every logging stint where I have created or recreated accounts.
If people have had to make factory resets to get Nokia accounts working, that would point at the database. Come to think of it, I think my problems with MfE begun when I created the third account (home email account) on top of Nokia and MfE. MfE had been already working well enough for me to do couple of syncs and download all my contacts through it.

But this is just an early guess, take it with grain of salt.
 

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888 is offline 888
2011-10-19 , 05:25
Posts: 17 | Thanked: 3 times | Joined on Oct 2011
#197
I'm using 'other mail account' on the N9 and have noticed 2 problems.

Firstly sometimes I receive messages with many recipients, but only the sender is visible.

Secondly some messages are received with only headers and no content at all.

Not sure if these are errors or if my settings are wrong.

Thanks for any help,
 

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Manatus is offline Manatus
2011-10-19 , 05:29
Posts: 334 | Thanked: 616 times | Joined on Sep 2010
#198
Originally Posted by Manatus View Post
I made new logs with brand new account in Exchange to sort out any possibilities with known problem causing things in Exchange, such as slightly broken calendar items. I will put them here tomorrow, but in short, the errors mentioned above quote edit part happened with new account too, but not much else than some problems about calendar notebook name having not name.

My guess is that there might be a problem in account database used in N9. Account id seems to keep growing even when I removed previous Exchange and IMAP account(s) from the device. This might also have something to do with problems people have had with Nokia accounts. The number of latest test account on my device was 6, and I only have Nokia and Skype accounts on top of that, and the number has got higher in every logging stint where I have created or recreated accounts.
If people have had to make factory resets to get Nokia accounts working, that would point at the database. Come to think of it, I think my problems with MfE begun when I created the third account (home email account) on top of Nokia and MfE. MfE had been already working well enough for me to do couple of syncs and download all my contacts through it.

But this is just an early guess, take it with grain of salt.
Continuum from last night with good set of logs.

Problem description: Fails immediately at second sync, red arrow in the top right corner.

Workaround: Disable account in account settings on N9, re-enable it to sync once, after which it fails again.


When gathering the logs things were done in this order:

Deleted MfE-account -> Logging enabled -> Reboot ->
Creation of a new asynctest-account in Exchange with one calendar marking and one email ->
Creation of a new account in MfE on N9 ->
Initial sync (succeeds) -> Second sync (fails immediately) ->
Disabled account -> Disabled logging -> Reboot.


The timings were: first reboot was done at midnight. Then half an hour gap to create new account in Exchange and testing it works. Also created a new MfE-account on N9.
First MfE sync before 00:30. Disable of MfE-account on N9 _after_ 0:31, so all messages before at least 0:31 were in normal conditions.

Domain, servername and IMEI have been replaced in the logs as a basic security precaution. No other changes and no lines were removed from the logs.
Attached Files
File Type: zip n9_mfe_logs_manatus_set2.zip (34.4 KB, 97 views)
 

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Sergey_Kashin is offline Sergey_Kashin
2011-10-19 , 07:29
Posts: 184 | Thanked: 327 times | Joined on Oct 2011 @ Nizhny Novgorod
#199
Originally Posted by zoolkhan View Post
b) longer timeperiods for the lock code to appear; make it match
the symbian counterparts where it goes up to one hour.
(10 mins max is ridiculously annoying, I wonder how many car accident happened due to this since selling start of the n9 :-)
Unfortunately, this is not our part, so nothing can be done by us here

Originally Posted by zoolkhan View Post
c) make it an option to get only updates concerning certain exchang/imap folders (i.e. only for the "favorite folders")
(announced by sound and message on unlock/homescreen)
Noted.

Originally Posted by Smaggen View Post
Sergey, my company seems to be using exchange server 2007 SP 2. I have the same issue as many others with the initial sync that works but I get the red arrow the syncs after that. Can it be the same issue?

I will try to get some useful logs out of my N9 but I haven't quite got the hang of it yet

Thanks!
/S
I've asked my colleagues once again about this issue, looks like I was a bit wrong that it might happen only with Exchange 2010 servers, so, looks like your problem is the same and you need to wait for an updated.

Originally Posted by Manatus View Post
When gathering the logs things were done in this order:

Deleted MfE-account -> Logging enabled -> Reboot ->
Creation of a new asynctest-account in Exchange with one calendar marking and one email ->
Creation of a new account in MfE on N9 ->
Initial sync (succeeds) -> Second sync (fails immediately) ->
Disabled account -> Disabled logging -> Reboot.
Now I'm 99% sure that you have the same problem as many others (initial sync is fine, then you've got the "red arrow"). It should be fixed in the update. Thanks for the logs!
__________________
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Don't know how to sync your Hotmail account as an Exchange account with your Nokia N9? Use MeMailSettings! For help you can check out MeMailSetting's support page.
Last edited by Sergey_Kashin; 2011-10-19 at 07:36.
 

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Sergey_Kashin is offline Sergey_Kashin
2011-10-19 , 07:58
Posts: 184 | Thanked: 327 times | Joined on Oct 2011 @ Nizhny Novgorod
#200
Originally Posted by 888 View Post
I'm using 'other mail account' on the N9 and have noticed 2 problems.

Firstly sometimes I receive messages with many recipients, but only the sender is visible.

Secondly some messages are received with only headers and no content at all.

Not sure if these are errors or if my settings are wrong.

Thanks for any help,
Well, second problem seems quite simple for me. Go to the "account settings -> Download (it is a combo box ) option" and choose here "full messages" if you want to get messages with body

And about first problem... Hmm, may be you've got all other recipients in the Bcc? (yeah, I know that is a quite strange guess, but I don't have any other ideas, because I've never met this issue before) I'll check it one more time a bit later.
__________________
Everyday is a nice day

Don't know how to sync your Hotmail account as an Exchange account with your Nokia N9? Use MeMailSettings! For help you can check out MeMailSetting's support page.
 

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