Hi,

i bought my nokia 770 at a former Nokia Center here in South-West Germany (Degen Communications).

They provide tech-support at their shop/service center and extended warranty (2 years). The price for the n770 was a bit more than on nokia.de.

As I read your reports It seems that these additional bucks were a good investment :-)

I thought the warranty for all 770's is 24 months. It mentions 24 months warranty (and 12 on accessories) in my 770 booklet...

To totally finish this story...

This week, my replacement 770 died via the "white screen of death". This is only about 6 months since the previous one died the same way.

Since Nokia has no clue about this problem, I'm walking away. The 770 can join my PDA graveyard box right away. I won't have to bother reloading the 2005 OS to regain debian arm compatibility, or restoring all my apps from backups.

The 770 had promised to be the tool I needed. It was very good when it wasn't broken. The move to non-debian armel was just another nail in the coffin. I needed that compatibility and it was becoming more trouble than it was worth.

Good luck, and I hope you do not see the "white screen of death"

There are known LCD problems, but they seem to affect a minority of the devices. Regardless, you should not have had to deal with this experience.

I'd love documentation to that effect, so I can dispute Nokia's stance on my unit, which is that the warranty will not be honored.

Cerebus, that isn't Nokia's stance-- it's the position of one service person. Proper escalation will get you to someone better equipped to address your issue.

Proper escalation got me to the "Repair Escalation Center," which is where I hit the unhelpful and annoyed person who told me I have nowhere else to go, it's busted and it's my fault, please submit your creditcard for the privilege of being screwed.

I still haven't heard back from the voicemails with an alleged supervisor at the escalation center left yesterday & this morning.

If you're able to help in any way, I'd appreciate it since so far I'm not getting anywhere.

Unfortunately I'm not in any position to help, sorry. I really do understand your frustration but given that your case appears unique I have to believe that taking the initiative and getting hold of a different service rep will help your situation dramatically. Hang in there.