Page 1 of 2 1 2
Reply
Thread Tools
Bruce is offline Bruce
2009-10-22 , 19:43
Posts: 176 | Thanked: 56 times | Joined on Oct 2009
#1
I will withhold comment.

Chat InformationThank you for choosing NokiaUSA. A sales representative will be with you shortly.

Chat InformationYou are now chatting with Davis.

Davis: Hello, welcome to Nokia. I am a Nokia Sales Representative, may I assist you finding a device today?

You: Hi Davis

You: I ordered a N900 in September and was told it would ship by the end of the month

You: I understand that it is delayed again

Davis: Yes it is, sorry about that.

You: so I am thinking about switching to something else

Davis: It will ship Mid November, we got an e-mail from Nokia.

You: Peter, the Maemo PR guy just says November

Davis: We are just making sure that this device is "perfect" when it comes out, thanks for your patience.

Davis: Nokia said mid November to us in the E-mail.

You: I suspect that it may take a long time to make it Perfect

You: were there previous emails saying mid October and end of October?

Davis: Well the actual date was End of October, and this is the first delay we've had.

Davis: No, the previous e-mail said End of October.

You: I am a software developer so I understand delays

Davis: Yes, it's already out in Europe and we are just making sure that it's completely compatible with US

You: I thought that prerelease versions were all that were out there

You: the 300 handed out at the Maemo summit and other developer versions

You: Do you have any info on the N97 mini?

Davis: No sorry, that device won't be coming out until the N900 is released for a few months.

You: There is a rumor that it will have quad band WCDMA

Davis: Really? I actually don't know about that at all, that would be pretty awesome though

You: yes it would

You: the biggest negative about the N900 is lack of AT&T WCDMA support

Davis: Yes, I'm sure it will come out with AT&T 3G support soon.

You: Here is the FCC app for the N97 Mini https://fjallfoss.fcc.gov/oetcf/eas/...27QVVRM-553%27

You: So you believe there will be a N900 with AT&T frequencies ?

Davis: Yes there will be.

You: Is there a release month for the AT&T N900 ?

Davis: I have no information on that sorry.

You: is it officially confirmed by Nokia?

Davis: I've heard it's already on the market by other vendors, but I am not sure.

You: So you believe an AT&T compatible N900 may be available from other vendors?

Davis: Well that's what a customer told me, but I am not sure.

You: I am amazed at how little info you get from Nokia

Davis: It's just those things I don't know much about

Davis: Everything on our website I know though.

Davis: Unless they e-mail us the information, other than that I wouldn't know, sorryt.

You: Here are the specs for the N97 Mini from Nokia.co.uk

You: http://shop.nokia.co.uk/nokia-uk/pro...&culture=en-GB

You: they list 4 WCDMA frequencies

Davis: Thank you for waiting. I'll be with you in just a moment.

Davis: That is the UK version, I guess those will work around the world for 3G

Davis: I don't have much information on UK's devices

You: Ill let you get back to work

Davis: No problem, you have yourself a great day!

Davis: Thank you for visiting NokiaUSA and chatting with us today. We value your feedback. Please click the “Close” button at the top right to answer a few questions about your experience with us.
 
mrojas's Avatar
mrojas is offline mrojas
2009-10-22 , 20:07
Posts: 733 | Thanked: 991 times | Joined on Dec 2008
#2
Haha mid conversation the whole flow changed... Davis became the "customer" asking stuff and Bruce the expert answering questions.

Can't blame Davis, though. People in his position are usually at the end of the food chain, so they are not always updated on the latest things (and if they are, sometimes they have to deny they know).
 
giodelgado is offline giodelgado
2009-10-23 , 05:12
Posts: 25 | Thanked: 4 times | Joined on Sep 2009 @ California, USA
#3
N900 for ATT? as it looks he doesn't know what he's talking about, but I'm still waiting a couple of months after shipment before I order a N900
 
UCOMM is offline UCOMM
2009-10-23 , 05:55
Posts: 232 | Thanked: 106 times | Joined on Sep 2009 @ Chicago/D.C./Katowice
#4
what was the point of this?
 
Thesandlord is offline Thesandlord
2009-10-23 , 06:03
Posts: 1,213 | Thanked: 356 times | Joined on Jan 2008 @ California and Virginia
#5
Poor guy, working in customer service... Most people there are given no information and expected to answer customer questions.

Favorite Line: Really? I actually don't know about that at all, that would be pretty awesome though
__________________
----------------------------------------------------

www.ezschool.com - The best online educational experience.
 
benny1967's Avatar
benny1967 is offline benny1967
2009-10-23 , 06:43
Posts: 3,790 | Thanked: 5,718 times | Joined on Mar 2006 @ Vienna, Austria
#6
at least he tried to be helpful. it's not his fault he doesn't get any information.

in all my contacts with nokia support, the people threw meaningless boilerplate texts at me and made it obvious they'd never even tried to read and understand my mails. this "davis" is fantastic in comparison. i would consider myself happy would he answer my next mail.
 
ossipena's Avatar
ossipena is offline ossipena
2009-10-23 , 06:50
Posts: 3,159 | Thanked: 2,023 times | Joined on Feb 2008 @ Finland
#7
Originally Posted by mrojas View Post
Haha mid conversation the whole flow changed... Davis became the "customer" asking stuff and Bruce the expert answering questions.

Can't blame Davis, though. People in his position are usually at the end of the food chain, so they are not always updated on the latest things (and if they are, sometimes they have to deny they know).
and they have full responsibility for what they write, unlike Bruce. he can write rumours after rumours and claim those are facts without any real consequences.
 
gecebekcisi's Avatar
gecebekcisi is offline gecebekcisi
2009-10-23 , 10:09
Posts: 103 | Thanked: 45 times | Joined on Oct 2009 @ Istanbul, Turkey
#8
Once I was working as a customer representative and I can clearly see that guy just tried (not professionally but sincerely) to be helpful to the customer while his company (we don't know whether he's working for Nokia natively or outsourced) didn't provide enough information.

I agree with benny1967 about being "fantastic in comparison" since the guy wasn't (at least, as it seems to me) ignorantly doing his job just to pay the bills. Quoting "Stefan Constantinescu":

There are four types of Nokia employees. You have the majority of employees, who do their job just so they can pay the bills. They’ve established a mind numbing routine and are indifferent about their role, but they know that working for Nokia allows them a gracious amount of time off, flexible working hours, and a healthy severance package should they become fired. Then you have the people who are actually into the mobile industry and really do care about where Nokia is heading, but unfortunately they’re in roles that have little to no impact towards the future device or service portfolio. There are a healthy number of these individuals, I used to be one of them. Next you have the people who actually work on the future devices and services Nokia will be releasing, the people who get their hands dirty, the people who use an IDE more than they use PowerPoint. These people care about what they’re doing, developers love solving problems and seeing a project rise from concept to product, but they may not exactly care about Nokia or the wireless industry as a whole. Finally you have the people who are in the right place, at the right time, and doing the right thing. These people may or may not have technical savvy, but are in a position to change things and are really excited about the things they’re working on, what their work will mean for Nokia, and the mobile telecommunications as a whole.
__________________
Useful links for newcomers: / Aramızda yeni olanlar için, bazı faydalı bağlantılar (içerikler İngilizce'dir):
|[ New members say hello / Diğerlerine merhaba deyin ][ New users start here / Buradan başlayın ]|
|[ Community subforum / Topluluk Alt Forumu ][ Beginners' wiki page / Yeni başlayanlar için Wiki sayfası ]|
|[ Maemo 5 101 / Maemo 5'e Giriş ][ Frequently Asked Questions (FAQ) / Sık Sorulan Sorular (SSS) ]|
If I can help with anything else, just ask / Yardımcı olabileceğim birşey varsa, sormaktan çekinmeyin
 
Rotkaeqpchen is offline Rotkaeqpchen
2009-10-23 , 10:28
Posts: 225 | Thanked: 58 times | Joined on Aug 2009
#9
Davis: Yes, it's already out in Europe and we are just making sure that it's completely compatible with US
What is out in europe? the n900 isnt.
 
GunnerzMate's Avatar
GunnerzMate is offline GunnerzMate
2009-10-23 , 18:44
Posts: 70 | Thanked: 11 times | Joined on Oct 2009
#10
Is there a similar Nokia chat on the nokia.co.uk site?
 
Reply
Page 1 of 2 1 2

« Previous Thread | Next Thread »
Thread Tools

 
Forum Jump


All times are GMT. The time now is 17:51.

Contact Us - Home - Archive - Top