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2009-12-14
, 18:23
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Posts: 42 |
Thanked: 4 times |
Joined on Sep 2009
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#22
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Zartan,
Wow thanks for the personal attack when you where not even involved in my comment, yes a personal comment to the person filing the complaint. I simply stated there are options out there other than Dell.
If he/she is tired of waiting, cancel the order (this hurts Dell more than a BBB complaint) and order it elsewhere.
I am sorry I make you skin crawl Zartan, I loved you in G. I. Joe!
Wow thanks for the personal attack when you where not even involved in my comment, yes a personal comment to the person filing the complaint. I simply stated there are options out there other than Dell.
If he/she is tired of waiting, cancel the order (this hurts Dell more than a BBB complaint) and order it elsewhere.
I am sorry I make you skin crawl Zartan, I loved you in G. I. Joe!
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2009-12-14
, 18:27
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Posts: 963 |
Thanked: 626 times |
Joined on Sep 2009
@ Connecticut, USA
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#23
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Originally Posted by bugelrex
That may or may not be true, but we have no way of following up the issue with Nokia. We can only address Dell. So, if it really is the case that Nokia is not honoring our order dates, we need Dell to fight for us. But, so far, they don't seem interested in doing so. So, here we are giving them a good reason to do so.
To be honest, I think the issue is more with Nokia than with Dell. I believe Dell relies solely on Nokia to fullfill the orders and its Nokia that is giving the BS dates and shipping stuff out in random order.
Originally Posted by bugelrex
That is Dell's problem with Nokia. In the mean time, they need to honor our purchases and do their best to have us satisfied. If that means that they have to go out into the street and walk into a Nokia store to purchase some devices for us and have them shipped, so be it.
The only power Dell has to to threaten to stop selling Nokia phones as its hurting Dell's reputation. This is what Dell should do to make Nokia ship out the phones.
__________________
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http://temporaryland.wordpress.com/
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2009-12-14
, 18:29
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Posts: 68 |
Thanked: 8 times |
Joined on Nov 2009
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#24
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Originally Posted by AnimalMind
You're welcome. Instead of getting excited and throwing a hissy fit defensive response up, you should read the rest of my post and understand the situation. Canceling our orders is not going to hurt Dell.
Zartan,
Wow thanks for the personal attack when you where not even involved in my comment, yes a personal comment to the person filing the complaint. I simply stated there are options out there other than Dell.
If he/she is tired of waiting, cancel the order (this hurts Dell more than a BBB complaint) and order it elsewhere.
I am sorry I make you skin crawl Zartan, I loved you in G. I. Joe!
On a side note, I take it as personal when you make a 'personal comment' to the person who is proactively defending my interests. Especially when your opinions are 'simple' as you admitted, and snide, not well thought out.
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2009-12-14
, 18:33
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Posts: 963 |
Thanked: 626 times |
Joined on Sep 2009
@ Connecticut, USA
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#25
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Some of you have asked whether it is a good idea to send Dell a similar letter to the one I sent in order to put more pressure on Dell. I fear that if we do that they may conclude that we are all acting independently instead of as an organized group. Lets give them till Wednesday to see if they honor my request. If by then we have no positive response I will post an article on my blog explaining the issue and asking others to join. I don't think the complaint to the BBB should be made immediately. I want to make sure to gather as many affected people as possible into the complaint. We can set a date for when the complain is to be filed. Any suggestions?
__________________
-- Worse than not knowing is not wanting to know! --
http://temporaryland.wordpress.com/
-- Worse than not knowing is not wanting to know! --
http://temporaryland.wordpress.com/
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2009-12-14
, 18:38
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Posts: 68 |
Thanked: 8 times |
Joined on Nov 2009
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#26
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Originally Posted by rm42
As you know I already filed my complaint with the BBB. In addition we have the option of filing complaints with consumer advocacy groups in our individual State Attorney's Offices and through the FTC. While I agree its good in some ways to file complaints uniformly, its also good to have multiple BBB dispute specialists pursuing Dell and multiple organizations. Maybe they will think twice next time.
Some of you have asked whether it is a good idea to send Dell a similar letter to the one I sent in order to put more pressure on Dell. I fear that if we do that they may conclude that we are all acting independently instead of as an organized group. Lets give them till Wednesday to see if they honor my request. If by then we have no positive response I will post an article on my blog explaining the issue and asking others to join. I don't think the complaint to the BBB should be made immediately. I want to make sure to gather as many affected people as possible into the complaint. We can set a date for when the complain is to be filed. Any suggestions?
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2009-12-14
, 21:59
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Posts: 156 |
Thanked: 28 times |
Joined on Dec 2009
@ Los Angeles, CA
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#27
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Ordered: 11-26
Estimated Arrival: Feb 09, 2010
I called in today to cancel my order, This is the 3rd Time I called
First rep, the guy said my order was bumped up to dec 21
2nd, a rep (anita), told me that never happened
Finally I cancelled
today I talked to the rep. He said the rebate shouldn't be affected, because I placed the order on a eligible date. in nov and december. But i convinced him that i did in deed need actual n900 unit to mail the postmarked rebate by early january.
He transferred me to Cancellation, and The rep I talked to there said she was aware of this problem, and and there's nothing they could do. I asked them, when did the unit sell out? said said a couple days ago, and that made me real mad
I informed them that a major complaint of mine is not that it was sold out or of the rebate, but because of the way they prioritized the orders. That there were some people who orderd in nov, who've still haven't received it, while people ordering in december are receiving it right away. Said she wasn't aware that anyone at all was receiving them in December, saying hasn't heard of any calls from people with december estimated dates
I told her people wouldn't cancel their order if it was estimated to be in december.
she offered me a 25 dollar discount, but with the original rebate being 50 dollars and waiting 2 more months.... I'm not going to pay 25 dollars MORE as an OFFER to keep my order. She was quite a nice rep, and I told her I'm not blaming her for any of this, but I just wanted to get this informed with dell's employees
Last edited by RogerTHAcctant; 2009-12-14 at 22:02.
Estimated Arrival: Feb 09, 2010
I called in today to cancel my order, This is the 3rd Time I called
First rep, the guy said my order was bumped up to dec 21
2nd, a rep (anita), told me that never happened
Finally I cancelled
today I talked to the rep. He said the rebate shouldn't be affected, because I placed the order on a eligible date. in nov and december. But i convinced him that i did in deed need actual n900 unit to mail the postmarked rebate by early january.
He transferred me to Cancellation, and The rep I talked to there said she was aware of this problem, and and there's nothing they could do. I asked them, when did the unit sell out? said said a couple days ago, and that made me real mad
I informed them that a major complaint of mine is not that it was sold out or of the rebate, but because of the way they prioritized the orders. That there were some people who orderd in nov, who've still haven't received it, while people ordering in december are receiving it right away. Said she wasn't aware that anyone at all was receiving them in December, saying hasn't heard of any calls from people with december estimated dates
I told her people wouldn't cancel their order if it was estimated to be in december.
she offered me a 25 dollar discount, but with the original rebate being 50 dollars and waiting 2 more months.... I'm not going to pay 25 dollars MORE as an OFFER to keep my order. She was quite a nice rep, and I told her I'm not blaming her for any of this, but I just wanted to get this informed with dell's employees
Last edited by RogerTHAcctant; 2009-12-14 at 22:02.
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2009-12-14
, 22:26
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Posts: 68 |
Thanked: 8 times |
Joined on Nov 2009
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#28
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Originally Posted by RogerTHAcctant
Yes this kind of crap is my biggest complaint. The exact same crap.
Ordered: 11-26
Estimated Arrival: Feb 09, 2010
I called in today to cancel my order, This is the 3rd Time I called
First rep, the guy said my order was bumped up to dec 21
2nd, a rep (anita), told me that never happened
Finally I cancelled
today I talked to the rep. He said the rebate shouldn't be affected, because I placed the order on a eligible date. in nov and december. But i convinced him that i did in deed need actual n900 unit to mail the postmarked rebate by early january.
He transferred me to Cancellation, and The rep I talked to there said she was aware of this problem, and and there's nothing they could do. I asked them, when did the unit sell out? said said a couple days ago, and that made me real mad
I informed them that a major complaint of mine is not that it was sold out or of the rebate, but because of the way they prioritized the orders. That there were some people who orderd in nov, who've still haven't received it, while people ordering in december are receiving it right away. Said she wasn't aware that anyone at all was receiving them in December, saying hasn't heard of any calls from people with december estimated dates
I told her people wouldn't cancel their order if it was estimated to be in december.
she offered me a 25 dollar discount, but with the original rebate being 50 dollars and waiting 2 more months.... I'm not going to pay 25 dollars MORE as an OFFER to keep my order. She was quite a nice rep, and I told her I'm not blaming her for any of this, but I just wanted to get this informed with dell's employees
I called last Monday and spoke to an order resolution representative, he ASSURED me he would stay on top of it updating me and such. He was going to submit a request my order be expedited. Fine. He called on Wednesday and left a message that he had submitted my request. No idea why it took him 2 days to submit it. Okay I waited till Friday and no information so I called him - he had received response Thursday but did not inform me, the request was turned down because the part is out of stock. I explained to him the situation that the order has been in high demand and they haven't prioritized their orders at all. His only idea was to submit the request a second time (year right). He assured me he would call me Monday. Today I tried calling him, left a polite message, no response. I called customer support, they told me a supervisor would call in 5 or 10 minutes. No call. I called in again. Now they are busy and a supervisor will call me in 1 to 2 hours.
They are completely incompetent or liars. Or both.
Now I'm gonna force them to put a supervisor on the line and then I'm going to get the supervisor's information and hold them accountable. If they don't take care of the situation I will go ahead and include their name on the BBB complaint since no one ever gives me their name. Apparently these people can only respond to threats.
Last edited by zartan; 2009-12-14 at 22:30.
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2009-12-14
, 22:36
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Posts: 963 |
Thanked: 626 times |
Joined on Sep 2009
@ Connecticut, USA
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#29
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Next time you call, make them aware of the joint complain to the Better Buisness Bureau you are a part of. If they don't know what you are talking about, you can tell them that it is explained in Service Request number 808475513.
__________________
-- Worse than not knowing is not wanting to know! --
http://temporaryland.wordpress.com/
-- Worse than not knowing is not wanting to know! --
http://temporaryland.wordpress.com/
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2009-12-15
, 13:45
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Posts: 963 |
Thanked: 626 times |
Joined on Sep 2009
@ Connecticut, USA
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#30
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I got an email from DEll last night.
_________________________________________
Sir,
All efforts has been made to have the item shipped out but due to highly constrained backlog and a very limited inventory into the distribution centers the distribution centers will ship to the customers within their respective regions only.
As much as we wanted to ship the item out soon but we really cannot guarantee you since it will depend on the availability of the item. Since you are in a hurry to get this item, the only option here is to cancel order and you can just buy one from a local store. Thank you.
Regards,
[***********]
Dell Inc. | Americas Customer Care
Work Days: Mon - Thurs
Work Hours: 08:00a.m.-7:00p.m.CST
_________________________________
Here is my response:
Dear Ms *********,
Thank you for your response. I do not want to cancel my order. You see, the issue is not that I am in a hurry to get the phone. What is upsetting is the fact so many people who ordered much latter than me got their phone. Look at this two orders for example:
OrderNumber OrderDate Status
999999999 11/19/2009 Shipped
999999999 11/25/2009 Shipped
I will wait as long as I have to wait, but I am not happy about the situation. There is obviously something very wrong about the way the orders are being processed. My desire is for this situation to be rectified so that in the future other customers do not have to deal with this sort of issues. I thank you for continuing to try to resolve this situation and to rectify what caused it in the first place.
Sincerely,
[rm42]
_________________________________________
Sir,
All efforts has been made to have the item shipped out but due to highly constrained backlog and a very limited inventory into the distribution centers the distribution centers will ship to the customers within their respective regions only.
As much as we wanted to ship the item out soon but we really cannot guarantee you since it will depend on the availability of the item. Since you are in a hurry to get this item, the only option here is to cancel order and you can just buy one from a local store. Thank you.
Regards,
[***********]
Dell Inc. | Americas Customer Care
Work Days: Mon - Thurs
Work Hours: 08:00a.m.-7:00p.m.CST
_________________________________
Here is my response:
Dear Ms *********,
Thank you for your response. I do not want to cancel my order. You see, the issue is not that I am in a hurry to get the phone. What is upsetting is the fact so many people who ordered much latter than me got their phone. Look at this two orders for example:
OrderNumber OrderDate Status
999999999 11/19/2009 Shipped
999999999 11/25/2009 Shipped
I will wait as long as I have to wait, but I am not happy about the situation. There is obviously something very wrong about the way the orders are being processed. My desire is for this situation to be rectified so that in the future other customers do not have to deal with this sort of issues. I thank you for continuing to try to resolve this situation and to rectify what caused it in the first place.
Sincerely,
[rm42]
__________________
-- Worse than not knowing is not wanting to know! --
http://temporaryland.wordpress.com/
-- Worse than not knowing is not wanting to know! --
http://temporaryland.wordpress.com/
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| Tags |
| bbb, best practice, complaint, consumer advocacy, delay, dell, n900, order, order numbers, shipments |
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All times are GMT. The time now is 22:46.
As to other comments, this is a Dell issue, not Nokia. Nokia is not fulfilling these orders on a device-by-device basis I can assure you (whereas Dell is). If so, they would cost twice as much.
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