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Poll: Have you had charging or USB problems with your N900
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Have you had charging or USB problems with your N900

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les_garten is offline les_garten
2010-03-12 , 02:38
Posts: 1,283 | Thanked: 370 times | Joined on Sep 2009 @ South Florida
#1101
Originally Posted by bockersjv View Post
What usb problem Why would you consider returning it, does it not work?

This is not about a usb problem but is about the physical MicroUSB socket becoming detached from the the motherboards. You, as far as I know, cannot tell if this is a problem until it breaks, if it ever does.

I
Dude, what's your boggle?

I'm researching Laptops right now and have been reading thousands of posts looking for exactly these types of issues with respect to the laptops I am interested in.

I'm reading forums similar to this one. If I saw this problem with a Laptop, a whole Battalion of RED flags would be flying in my face! The obvious next three questions are:

1) How did the company respond?
2) Did they fix the problem?
3) Did they fix the underlying problem?

I had a $6000 laptop from Alienware that the MOBO burnt up in 6 weeks from heat issues. This was a HiPo Laptop, too HiPo as it were. I had it fixed and dumped it to somebody who had to have it. he was warned and luckily I transferred the 3 year warranty to him. So far, has had 5 MoBo's in it.

Company responded good, but obviously poorly engineered, with no subsequent engineering.

Here we can't get past question #1 because Nokia is responding poorly so it seems.

If I were a NEW N900 owner who could return mu N900 and read this thread, I would have some serious issues before me. I empathize with the guy asking the question. Me, in good consciousness, I couldn't recommend keeping it if he were a buddy of mine, or a stranger for that matter. Especially in reference to how Nokia is handling this issue.
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lemmyslender is offline lemmyslender
2010-03-12 , 02:50
Posts: 968 | Thanked: 974 times | Joined on Nov 2008 @ Ohio
#1102
Originally Posted by cr0c0 View Post
I owned the N800, N810 and now the N900. To me the N900 is STILL an Internet Tablet, just one that now can also make phone calls. I guess I just treat it with more respect than I would a normal phone.

Of course I'd love the N900 to be as resilient as my old E71. But then the E71 and E72 can't do half the things the N900 can. So it's a trade-off that I personally can live with.
But it's a pocketable IT. And as such is expected to go more places than the previous tablets, much like a phone It was designed with this increased portabiliy in mind, otherwise the screen would have been bigger. But we're not talking about overall durability here.

We're talking about a connector being able to withstand being plugged/unplugged over the life of the warranty (preferably the device). This is the charger, a vital function. One I would expect to easily last the life of the device, not get pulled out through normal usage in weeks or months.

I suspect based on the numbers here, this early in the life of the device, this thread has a long way to go before it ends.
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bockersjv is offline bockersjv
2010-03-12 , 08:15
Posts: 857 | Thanked: 1,206 times | Joined on Dec 2009 @ Chertsey in the Thames, United Kingdom
#1103
Originally Posted by les_garten View Post
Dude, what's your boggle?
I was merely trying to gather more information from the poster as to what their USB problem was. Is it a comms or s/w issue, which is not what this thread is about, or is it a hardware issue, which this thread is about. I have no boggle, whatever that means, just trying to help

If you have read my threads you will see that i am quite appalled with Nokia regarding this issue. The fact that I have now been without my N900 for two weeks and despite calls and emails i have had no word from them. I find that disgusting and not what i would expect of a company of that size and reputation. I expect an immediate replacement device, nothing less.

However I cannot condemn the device yet as it is not sure how widespread this problem is and if it only affects a batch or mobos or is a fundamental design or manufacturing fault.

Would I recommend the N900? Not without consideration of this problem and a number of other issues. However if someone has a N900 and likes it should they return it? No, but keep an eye on this issue.

I am certainly not a Nokia fan boy and still find their conduct in this issue abhorrent but I have to temper that with the fact that there will be 1000's of people with no issue at all.

A companies reputation hinges not on how good their products are but also on how well they respond when they aren't, in this respect Nokia = fail!
 

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HumanPenguin is offline HumanPenguin
2010-03-12 , 09:04
Posts: 270 | Thanked: 170 times | Joined on Jul 2007 @ Atlanta, GA + Oxford UK
#1104
Originally Posted by cr0c0 View Post
I owned the N800, N810 and now the N900. To me the N900 is STILL an Internet Tablet, just one that now can also make phone calls. I guess I just treat it with more respect than I would a normal phone.

Of course I'd love the N900 to be as resilient as my old E71. But then the E71 and E72 can't do half the things the N900 can. So it's a trade-off that I personally can live with.
Ok still lets replace phone in my comment with the phrase

"Mobile device designed to be used in the real world. Carried in pockets handbags as people live life."

This is not a device that is aimed at people who are able to ensure it is protected and covered in cotten wool each time they use it.

Any mobile device by its very nature needs to be able to handle the odd bump or bang.

Internet Tablet or phone. The line is drawn far to close if falling 2ft with the USB cable in is considered abuse for a device like this.

Mobile is the purpose of such a device. Be it making calls or browsing the web. The requirements are the same for it to be fit for purpose. As such Nokia customers have a right to expect the same design/build quality as they would from a phone.

Also taken into account the marketing. The N800 and N810 did not have the marketing campaign behind them that the N900 did. Nokia did not go out of their way to sell them as consumer ready devices.

When people saw my N810 the general comment was WTF is that.
The comment I get with the N900 is Oooo Ive been looking at one of those. Is it as good as the iPhone.
 

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Bouloute is offline Bouloute
2010-03-12 , 10:03
Posts: 11 | Thanked: 10 times | Joined on Feb 2010
#1105
It's been almost 3 weeks that i've sent my phone to a Nokia Care Center. I called them today and the man told me that my phone was back 3 days ago but it hasn't been repaired or replaced because when i first came, they were not aware yet that Nokia will take it under warranty

So now, the man said that he will keep the phone for a while and try to make a "special call" to Nokia to see if my phone could be taken under warranty ...


Wait and see...
 
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Haus3r is offline Haus3r
2010-03-12 , 10:41
Posts: 311 | Thanked: 180 times | Joined on Dec 2009 @ London
#1106
Originally Posted by Bouloute View Post
It's been almost 3 weeks that i've sent my phone to a Nokia Care Center. I called them today and the man told me that my phone was back 3 days ago but it hasn't been repaired or replaced because when i first came, they were not aware yet that Nokia will take it under warranty

So now, the man said that he will keep the phone for a while and try to make a "special call" to Nokia to see if my phone could be taken under warranty ...

Wait and see...
Waiting wise Im in the same boat as you still waiting on ANY response from Nokia Care.
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bockersjv is offline bockersjv
2010-03-12 , 10:54
Posts: 857 | Thanked: 1,206 times | Joined on Dec 2009 @ Chertsey in the Thames, United Kingdom
#1107
Originally Posted by Haus3r View Post
Waiting wise Im in the same boat as you still waiting on ANY response from Nokia Care.

Me too

Tried to call them, took forever to get through and there is no option on the call system for general enquiries. I just pretended to be an N97 customer !

However, that was a complete waste of time. Was advised that because I sent it into the care centre that I would have to call them. This is even though the care centre sent it straight to Nokia

Repair status STILL says: In repair:Your product is currently being analysed or repaired.

Day 11 and nothing, a joke
 
haytona is offline haytona
2010-03-12 , 14:26
Posts: 4 | Thanked: 8 times | Joined on Feb 2010
#1108
Success at last! After 5 weeks, and all sorts of problems Nokia have finally give me a new handset.

The best advice I can give to anyone who is having similar problems (in the UK at least) is write to the head of customer care (by recorded delivery), explain what you've done so far and ask for a response within 14 days.

I was getting nowhere fast calling Nokia care on the telephone, but I got the required response very quickly after writing a letter of complaint.

I'm not convinced I won't get exactly the same problem again with the new handset, but we can only live in hope.

Andy
 

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bockersjv is offline bockersjv
2010-03-12 , 14:44
Posts: 857 | Thanked: 1,206 times | Joined on Dec 2009 @ Chertsey in the Thames, United Kingdom
#1109
Do you have the address please?

I have reached the end of my tether with this.
 
haytona is offline haytona
2010-03-12 , 16:01
Posts: 4 | Thanked: 8 times | Joined on Feb 2010
#1110
Originally Posted by bockersjv View Post
Do you have the address please?

I have reached the end of my tether with this.
I addressed my letter to

Head of Customer Services
Summit Avenue,
Southwood
Farnborough
GU14 0NG

After sending by recorded delivery I received a response within 24 hours of the letter being delivered.

Best of Luck.
Andy
 

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bad design, broken, charging, failure, hardware, loose, microusb, microusb port, n900, nokia, part, port, repair, return, surface mount, usb, usb port, warranty

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