Originally Posted by mbace

My usb port has been wiggly since day one, but today it stopped working all together. If you hold the cord in at the correct angle it will charge, but when I let got it stops. So tomorrow I will take it back to the shop and hope that all goes well.

And yes I am a bit anxious since this is the most expensive phone I have ever bought, while also being the single best piece of hardware that I have ever touched.

Originally Posted by joa

This really exemplifies my thoughts on the issue. Nokia acts as though they know the extent of the problem but they haven't recalled the affected devices. Logically, if they're likely to fail anyway, why not recall them before they do so they can be modified with whatever fix they think is going to help so they can avoid excessive spending since they know the extent to which this problem reaches. Since they haven't done that, it follows that they expect this issue which affects only a "limited" number of devices to be a number of devices which approaches 100% and the limited part seems to be taking into account devices which happen to never be charged.

To sum it up, if Nokia knows how many are affected, why no recall? I don't see any indication that this is limited in scope and assume, for lack of info, that the "limited" part of their public statement is as true as the last words they used to describe the problem: "physical damage". I returned mine *because* they didn't do a recall after that they knew how many devices were affected because knowing the number of affected devices implies knowing which devices are affected.

Originally Posted by chrisp7

How long did it take people in the UK to get a fix? Its been a week so far, its hard being separated!

Originally Posted by bockersjv

Two weeks, some hope. They have had mine for 2 weeks and still nothing. I called Nokia "Customer Care" (joke of a name) and was told that they could not tell me what was going on other than it was in review or being repaired. They did advise me to call the service point where I left the device as they would have more info.

Well that was a lie!! The service point have no idea, other than the same useless status page I can see.

Currently writing a letter to the UK head of Customer services. I want my N900 back this week or a full refund. This is not acceptable for any phone let alone a £500 smart phone.