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2010-05-01
, 10:51
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Posts: 56 |
Thanked: 10 times |
Joined on Nov 2009
@ Test
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#1362
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Hi there,
I want your advice on what to do. I have my Nokia N900 since December from the release date bought on contract on vodaphone from mobilephonesdirect.
Since having the device I have had to get it repaired twice, both reasons was because of the USB port was not working/broke. I took this to my nearest Carphone Warehouse express store.
The first instance it took 3 weeks for my phone to get back to me as the USB port just wasn't responding (it was always kind of wobbly), in the end it went back to Nokia for them to look at it, after a few days I got my phone back, the USB charger was still kind of wobbly when the charger however I just assumed that's what it was supposed to be like.
About a month later, plugging the charger in - the USB snaps inside the phone. I took it to the Carphone Warehouse express store where I was told " Repair Outcome: Beyond Economical Repair" and they are refusing to fix this as they are holding me responsible for the damage and regrettably the fault is not covered by the warranty. I was told that it was due to mistreatment etc. - the phone is in pristine condition I even bought a zag shield for the device.
This is outrageous, many people have reported problems with the USB becoming loose, broken and just not working. Of all the phones I have ever had, not one has broke.
I have been following the thread here,
http://talk.maemo.org/showthread.php?t=37107
I am asking for any advice on how to go about this? Personally with the amount of problems that have been caused by this USB port, I am thinking of using the sales of goods right under "faulty goods" as the amount of people with this problem suggests that the phone has a fault.
Any information on how to go about this will help me very much.
Regards,
Lee Johnson
Last edited by Dominator24; 2010-05-01 at 10:53.
I want your advice on what to do. I have my Nokia N900 since December from the release date bought on contract on vodaphone from mobilephonesdirect.
Since having the device I have had to get it repaired twice, both reasons was because of the USB port was not working/broke. I took this to my nearest Carphone Warehouse express store.
The first instance it took 3 weeks for my phone to get back to me as the USB port just wasn't responding (it was always kind of wobbly), in the end it went back to Nokia for them to look at it, after a few days I got my phone back, the USB charger was still kind of wobbly when the charger however I just assumed that's what it was supposed to be like.
About a month later, plugging the charger in - the USB snaps inside the phone. I took it to the Carphone Warehouse express store where I was told " Repair Outcome: Beyond Economical Repair" and they are refusing to fix this as they are holding me responsible for the damage and regrettably the fault is not covered by the warranty. I was told that it was due to mistreatment etc. - the phone is in pristine condition I even bought a zag shield for the device.
This is outrageous, many people have reported problems with the USB becoming loose, broken and just not working. Of all the phones I have ever had, not one has broke.
I have been following the thread here,
http://talk.maemo.org/showthread.php?t=37107
I am asking for any advice on how to go about this? Personally with the amount of problems that have been caused by this USB port, I am thinking of using the sales of goods right under "faulty goods" as the amount of people with this problem suggests that the phone has a fault.
Any information on how to go about this will help me very much.
Regards,
Lee Johnson
__________________
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N900 - 23/11/2009 13:07:00 Voda-30+web "Ready To Despatch" @ 4/12
Courtesy call from MPD Manger - After a complaint email sent
Guildford store is experiencing problems, if you ordered early and still not arrived, most likly from this store - wait until Friday and if not email Karl
Delivery confirmation 09/12 @ 4pm
Received another call from MPD manager saying 100% left Guildford
Received 10/12 @ 10am
ZealHost CEO
http://www.zealhost.com
Use code - ESCAPE to a 30% Discount
N900 - 23/11/2009 13:07:00 Voda-30+web "Ready To Despatch" @ 4/12
Courtesy call from MPD Manger - After a complaint email sent
Guildford store is experiencing problems, if you ordered early and still not arrived, most likly from this store - wait until Friday and if not email Karl
Delivery confirmation 09/12 @ 4pm
Received another call from MPD manager saying 100% left Guildford
Received 10/12 @ 10am
Last edited by Dominator24; 2010-05-01 at 10:53.
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2010-05-01
, 16:45
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Posts: 159 |
Thanked: 88 times |
Joined on Feb 2010
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#1364
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Dominator, unfortunately you are in the same situation as me, I've explained everything I've done so far...so you're gonna have to do the same.
Try support first on the phone, same as me. Then once you get an absolute no, you'll have to call up consumer direct and ask for their advice on how to compose your letter to send to Nokia's UK office.
Let me know how you get on, looks like I'm sending off my letter on Monday...
Try support first on the phone, same as me. Then once you get an absolute no, you'll have to call up consumer direct and ask for their advice on how to compose your letter to send to Nokia's UK office.
Let me know how you get on, looks like I'm sending off my letter on Monday...
| The Following User Says Thank You to Wichall For This Useful Post: | ||
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2010-05-02
, 18:10
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Posts: 85 |
Thanked: 12 times |
Joined on Sep 2009
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#1365
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I sent in my phone a week ago and just got it back. Put the charger in to charge battery, it doesn't even charge 
Nokia.......
Nokia.......
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2010-05-02
, 18:16
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Posts: 741 |
Thanked: 900 times |
Joined on Nov 2007
@ Auckland NZ
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#1366
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Originally Posted by remister
Are you using a wall charger or plugging it into your PC? A lot of computers are too underpowered to charge a device through USB. You may also have a faulty USB cable or a faulty wall charger. The N900 isn't necessarily at fault.
I sent in my phone a week ago and just got it back. Put the charger in to charge battery, it doesn't even charge
Nokia.......
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2010-05-02
, 18:22
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Posts: 85 |
Thanked: 12 times |
Joined on Sep 2009
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#1367
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Originally Posted by maluka
I did both. I used a charger on another device that also has a miniUSB connection and it worked.
Are you using a wall charger or plugging it into your PC? A lot of computers are too underpowered to charge a device through USB. You may also have a faulty USB cable or a faulty wall charger. The N900 isn't necessarily at fault.
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2010-05-02
, 19:45
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Posts: 1,283 |
Thanked: 370 times |
Joined on Sep 2009
@ South Florida
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#1368
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HeY NOKIA!
It's pretty simple.
Send out a bulk email, all USB port issues fixed no questions asked during the warranty period.
It's pretty simple.
Send out a bulk email, all USB port issues fixed no questions asked during the warranty period.
__________________
N900 as a Drive Letter in Windows, FULL Root access!!
Maemo! There's a BUG for that!
Cutomize Maemo!
Noobies - Noobies 2 - Maemo 5 - 101
Maemo FAQ
N900 as a Drive Letter in Windows, FULL Root access!!
Maemo! There's a BUG for that!
Cutomize Maemo!
Noobies - Noobies 2 - Maemo 5 - 101
Maemo FAQ
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2010-05-03
, 04:30
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Posts: 3 |
Thanked: 1 time |
Joined on May 2010
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#1369
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Sharing my experience with the USB issue.
I got the phone 12/11/2009 and the USB port broke 4/1/2010. I mailed it in the following day with 3 day shipping from Maryland to Alabama USA. It arrived 4/6/2010.
On 4/8/2010, "Unfortunately we were unable to repair your device and are currently awaiting delivery of a replacement device for you."
Replacement phone was shipped on 4/09/2010 and I got it on 4/12/2010 with $10 OVI debit card and extra stylus since I didn't send original one in.
I got the phone 12/11/2009 and the USB port broke 4/1/2010. I mailed it in the following day with 3 day shipping from Maryland to Alabama USA. It arrived 4/6/2010.
On 4/8/2010, "Unfortunately we were unable to repair your device and are currently awaiting delivery of a replacement device for you."
Replacement phone was shipped on 4/09/2010 and I got it on 4/12/2010 with $10 OVI debit card and extra stylus since I didn't send original one in.
| The Following User Says Thank You to fubenkyou For This Useful Post: | ||
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2010-05-03
, 05:33
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Posts: 22 |
Thanked: 9 times |
Joined on Apr 2010
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#1370
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I bought mine new on ebay. Do not know how Nokia will look on this but entering the imei on nokia website warranty link shows valid. Just to cover myself got SquareTrade warranty for $64.99 that covers for two years. In the contract states during factory warranty period will help you file claim with Nokia and if they balk SquareTrade will cover. Might be wasting my money but trying to get piece of mind.
Doc
Doc
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| Tags |
| bad design, broken, charging, failure, hardware, loose, microusb, microusb port, n900, nokia, part, port, repair, return, surface mount, usb, usb port, warranty |
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All times are GMT. The time now is 23:45.
Still no calls from "The Customer Escalation Resolution Team", since Monday/Wednesday now.
I called the supervisor at Nokia yesterday to chase this up, and he said he doesn't know why I haven't received any contact and he's very sorry, and he escalated my case once again.
I sent an email to Nokia today and got this reply:
USB, Charging Problems, Nokia not helping? Read my story:
1, 2, 3, 4, 5, 6, 7
The finale and a summary
Last edited by Wichall; 2010-05-06 at 14:56.