Notices

Originally Posted by inidrog

They dont lie, they just dont know. Poor or no communication in organizations is what makes them go down or loose market share. Poor communication dont mix well with "closed" "open source" like we all have experienced :/

Originally Posted by Jayboy5

How can you say that they don't lie? The email I got which I put in my previous post, clearly states that "zen bound is not available for the n900, that is why your payment is not being processed"
...However we all know zen bound has been available for some time, specifically for the n900...If it was an issue of ignorance ( i.e. lack of knowledge), as you state, then the answere would/should have been drastically different, i.e. "I don't know" or "we will look into it and get back to you"... their answer on the other hand was very specific, very wrong, and therefore, ...a lie

Originally Posted by Jayboy5

Has anyone been able to get passed the problem of the OVI store not accepting their credit cards to purchase Zen Bound? I have been trying since it came out with no success and am starting to consider searching some torrent sites, although I would much rather be able to contribute to the Maemo, OVI, ans Secret Exit cause, and legitimately "pay" for it. I have money and I really would like to play this game! ANY help or suggestions would be helpful; many seem to have been able to purchase it ... Thanks in advance

Originally Posted by DanielW

Well that is stupid, my card is working everywhere just fine.
So I called my bank to see what they can say on the issue. My bank called Visa and asked them. Visa told them, that they have blacklisted the "dealer" or payment service company for security reasons because of unusal activity and that I will not be able to pay to that dealer.

I wrote that back to Nokia, let's see what they are saying. Quite funny that Nokia is not aware of the fact that at least millions of german visa cards (from my bank) are blocked for at least a week now. Nokia should fire all those employers in charge of the ovi store. They are failing at so many levels.

Originally Posted by slender

And then you say:


Excuse but i do not follow your logic. Could you please open it a bit?

Originally Posted by DanielW

Well:
Visa blacklisted the company (at least to customers of my bank) which does the payment service for the ovi store. Means millions of germans (and as you can see here lots of people all over the world) are currently been blocked from payment to ovi store.

Nokia should fire those in charge (at Nokia) because it is ridiculous that millions of customers are blocked out of ovi store without anyone there noticing it. Or if they have noticed it they are failing in comunicating that to custumors. The store itselfs says "contact your credit card issuer" the Nokia support says the same.

If I would drive a online shop I would know (from customer responses, from monitoring the quota of unaproved payments, from slipping sales and so on) and then I would act. Inform my customr support agents, inform my customers if there payment where denied. And I would put quite some pressure on the company how runs the payment service.

This is a major webshop of one of the biggst companys in the world. If millions of customers were not able to pay for over a week (because of issues on the company they are using to provide the payment system) , and still the customer supports is giving stupid answer, and still it is broken, then something is seriously going wrong in the managment of that part of Nokia.

Can you really image that credit card payment being broken for millions of users for that long of a time at a webshop like Amazon? It would never happen. And if, I am damn sure the customer service would know and give correct answer to people having problems.