Nokia Customer service sucks....or "why my next phone will be running Android" - maemo.org

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m_yates	2010-08-06 , 13:11
Posts: 15 \| Thanked: 8 times \| Joined on May 2009	#1

I contacted Nokia customer service with a technical problem that is a software issue. My N900 stopped broadcasting the media player over the FM transmitter. Other applications would broadcast over the FM transmitter, so it is not a hardware problem. Anyhow, I contacted Nokia customer service back in April and received this automated reply on Friday April 2, 2010:

Thank you for contacting Nokia Care Contact Center.

Your inquiry is very important to us, and one of our product specialists will be responding to you shortly. Nokia has a commitment to customer service, and we strive to respond to inquiries within 24-48 hours.

Answers to many of your questions may be located online. Please visit www.NokiaUSA.com/support for your Nokia product support needs. From interactive user guides and frequently asked questions, to repair and warranty information, www.NokiaUSA.com/support can help you quickly and easily locate support for your Nokia product.

If you would like to receive the latest information on new Nokia products, events, promotions and phone tips & tricks, please sign up for our monthly e-newsletter at www.NokiaUSA.com/registration.

Nokia Customer Care

Then I heard nothing from them. Nothing, that is, until Friday July 30, 2010. Here is the message:

Thank you for e-mailing the Nokia Care Contact Center.

Based on your concern, I have encountered the email that you sent last April as a part of our service quality check and I would like to apologize if your last email was not properly handled. With this said, if you need assistance, please do inform us.

I hope the information provided proves useful.

Thank you very much for your email. Have a great day.

Great, I thought. Now I can get some help. I replied that my problem was still unresolved and I still would appreciate help. Here is the reply I got yesterday, August 5, 2010:

Thank you for e-mailing the Nokia Care Contact Center.

Based on your concern, please check if it is properly setup and if it is I would suggest reupdating the software of the N900 and check if this will help resolve the issue.

I hope the information provided proves useful.

Thank you very much for your email. Have a great day.

What in the hell does that mean? "Please check if it is properly setup"? Absolutely useless. I was hoping that someone who actually knows something about Maemo would suggest something to try that does not involve reinstalling the operating system.

Four months after my inquiry, I get a standard reply, with no actual information on how to "check if it is properly setup" or "reupdate the software."

Nokia: you have just lost a customer.

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Bratag	2010-08-06 , 13:26
Posts: 2,014 \| Thanked: 1,581 times \| Joined on Sep 2009	#2

Originally Posted by m_yates

I contacted Nokia customer service with a technical problem that is a software issue. My N900 stopped broadcasting the media player over the FM transmitter. Other applications would broadcast over the FM transmitter, so it is not a hardware problem. Anyhow, I contacted Nokia customer service back in April and received this automated reply on Friday April 2, 2010:

Then I heard nothing from them. Nothing, that is, until Friday July 30, 2010. Here is the message:

Great, I thought. Now I can get some help. I replied that my problem was still unresolved and I still would appreciate help. Here is the reply I got yesterday, August 5, 2010:

What in the hell does that mean? "Please check if it is properly setup"? Absolutely useless. I was hoping that someone who actually knows something about Maemo would suggest something to try that does not involve reinstalling the operating system.

Four months after my inquiry, I get a standard reply, with no actual information on how to "check if it is properly setup" or "reupdate the software."

Nokia: you have just lost a customer.

Looks to me like they are suggesting you reflash the firmware. Did you try that already?

__________________
Class .. : Power Poster, Potential Coder
Humor .. : [*********] Alignment: Chaotic Evil
Patience : [***-------] Weapon(s): +2 Logic Mace
Agro ... : |*****-----] Relic(s) : G1, N900

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AlMehdi	2010-08-06 , 13:26
Posts: 1,751 \| Thanked: 844 times \| Joined on Feb 2010 @ Sweden	#3

I think they wanted you to try reinstalling the mediaplayer. If you have some programs from extras-devel.. they maight have caused the problem with the mediaplayer. Make sure to purge it when uninstalling.

Open terminal as root:
1. dpkg -P mediaplayer
2. apt-get update
3. apt-get install mediaplayer

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	F2thaK	2010-08-06 , 13:27
	Posts: 4,365 \| Thanked: 2,467 times \| Joined on Jan 2010 @ Australia Mate	#4

what customer service...??

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N9 "Faster, Darker, Better" Theme Pack
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	manvik60	2010-08-06 , 13:31
	Posts: 128 \| Thanked: 46 times \| Joined on Mar 2010 @ Switzerland	#5

WOW. you wasted 125 days from 2nd april till 5th aug to get your problem fixed.
May be you should have come here earlier, see here you got replied back in 15min :-)

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	imperiallight	2010-08-06 , 13:32
	Posts: 857 \| Thanked: 362 times \| Joined on Feb 2009 @ London	#6

They were hoping that within those four months of waiting for a reply you would have done what other n900 users have done and put it on ebay

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Game Gripper now available for n900 emulators and games

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Bratag	2010-08-06 , 13:37
Posts: 2,014 \| Thanked: 1,581 times \| Joined on Sep 2009	#7

Originally Posted by imperiallight

They were hoping that within those four months of waiting for a reply you would have done what other n900 users have done and put it on ebay

By the way - you might want to update your little sig because as far as I know Android has market mode now, Almost every app can be run in portrait simply by using ctrl-shift R (and there is even a launcher to do that for you), Someone posted instructions on getting a BT mouse to work with the device and two days ago they said they would be pushing something to the app repos for USB-host mode.

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	imperiallight	2010-08-06 , 13:43
	Posts: 857 \| Thanked: 362 times \| Joined on Feb 2009 @ London	#8

I made it 4 months ago when there wasnt even an active n900 Android project and no BT mouse / keyboard project. I have only changed the links to current threads. Android doesn't have 3G data or voice yet. USB host mode is not here.

But I will change it later today. Thanks for your concern

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Game Gripper now available for n900 emulators and games

Last edited by imperiallight; 2010-08-06 at 13:47.

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abill_uk	2010-08-06 , 13:57
Banned \| Posts: 3,412 \| Thanked: 1,043 times \| Joined on Feb 2010	#9

Originally Posted by manvik60

WOW. you wasted 125 days from 2nd april till 5th aug to get your problem fixed.
May be you should have come here earlier, see here you got replied back in 15min :-)

I aint laughed so much in years ha ha ha ha ha what a perfect answer to a shambles of a situation wow lol.

There are some low down dirty creeps on this community but i tell you what... when it comes to REAL advice and REAL help this community is second to none !!!!!.

It would have gave you the answer well within 15 mins let alone 125 bloddy days lol.... poor sod .

Thats cos i am here of course ha ha ha ha ha ( among many many others of course ).

Last edited by abill_uk; 2010-08-06 at 14:04.

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etuoyo	2010-08-06 , 13:59
Posts: 1,179 \| Thanked: 770 times \| Joined on Nov 2009	#10

Interesting. I sent Nokia a very firm email because my USB port does not work and person I spoke to said they do not do international warranties so they won't fix it where I live (I bought my N900 in US but live in UK).

I also got the automated response saying I would be contacted in up to 48hrs. That was about a week ago and I have been fuming because I have not heard anything back but based on your situation it seems I should be a bit more patient and wait till around end of November before receiving a pointless response.